Full Job Description
Position Summary
We are seeking a proactive and relationship-driven Business Development Manager to support market development in the senior care space. This role is designed for an early-stage growth environment and combines business development, field outreach, channel building, and market feedback collection.
The ideal candidate is comfortable speaking with senior care providers, building relationships through phone and in-person outreach, identifying qualified opportunities, and reporting market feedback in a structured way. This is a hands-on role for someone who can operate independently, learn quickly, and help validate go-to-market opportunities in the Indianapolis market.
Key Responsibilities
Build and maintain target lists across senior care and healthcare-adjacent channels, including:
Assisted Living
Memory Care
Skilled Nursing Facilities (SNF)
Rehab providers
Home Care Agencies
Home Health Agencies
Durable Medical Equipment (DME) companies
Other senior-focused referral channels
Conduct outreach through:
Cold calls
Emails
Walk-in visits
Follow-up meetings
Introduce partner products and services to prospective channels and identify early-stage business opportunities
Conduct discovery conversations to understand customer needs, current practices, and adoption barriers
Help identify pilot opportunities and support early business development efforts
Track and report key field feedback, including:
Response rate
Meeting rate
Effective messaging
Common objections
Potential referral opportunities
Maintain organized outreach records, contact lists, and pipeline updates
Work closely with the CEO on priority accounts, opportunity strategy, and follow-up actions
Support light market research and partnership development activities as needed
Qualifications
Required
Minimum of three years of sales experience working with healthcare institutions and senior care providers.
Strong spoken and written English communication skills
Comfortable with cold outreach, including phone calls and in-person visits
Strong interpersonal skills and ability to build trust quickly
Organized, responsive, and able to manage follow-up consistently
Able to work independently in a field-based role
Valid driver’s license and reliable transportation
Comfortable traveling locally within the Indianapolis area
Preferred
Experience in one or more of the following:
Senior living
Home health
Home care
Rehab
DME
Healthcare partnerships
B2B field sales
Familiarity with senior care or healthcare-adjacent markets
Experience in business development, account management, outreach, or community partnerships
Basic spreadsheet / CRM skills
Ideal Candidate Profile
Energetic and comfortable talking to new people
Able to balance persistence with professionalism
Curious about how to build a new market
Interested in healthcare, senior care, partnerships, or startup growth
Coachable and able to turn field feedback into practical action
Comfortable operating in an environment where processes are still being built
Fluency: Full proficiency in both English and Hakha Chin.
Medical Office Business Manager – Key Requirements
Minimum of 3–5 years of healthcare office management or medical practice management experience.
Demonstrated ability to manage daily office operations, ensuring efficiency, productivity, and compliance with company policies and healthcare regulations.
Proven experience supervising, coaching, and evaluating administrative and support staff.
Strong leadership skills with the ability to hold employees accountable and enforce office policies, procedures, and professional standards.
Ability to establish and maintain a culture of professionalism, teamwork, customer service excellence, and respect in the workplace.
Experience managing employee performance, attendance, workplace conduct, and conflict resolution.
Excellent organizational, communication, and problem-solving skills.
Ability to prioritize multiple responsibilities and meet deadlines in a fast-paced healthcare environment.
Knowledge of HIPAA, healthcare compliance requirements, and office operations best practices.
Proficiency with EMR/EHR systems, Microsoft Office Suite, and office management software.
Strong decision-making skills and the ability to implement process improvements that enhance operational effectiveness.
Ability to work collaboratively with clinical leadership and executive management to achieve organizational goals.
Primary Responsibilities
Oversee all non-clinical office operations and day -to- day functions.
Supervise office staff and ensure adherence to company policies, performance expectations, and professional workplace standards.
Monitor productivity, staffing needs, and workflow efficiency.
Address employee concerns, performance issues, and operational challenges in a timely and professional manner.
Promote a positive, accountable, and customer-focused work environment.
Ensure compliance with organizational policies, regulatory requirements, and confidentiality standards.