Job Description

Job Description

Inside Sales Specialist - HYBRID!

Office Location: Port Washington, New York 11050

**WAC Group
**

Ask about our FREE ONSITE E/V CHARGING PROGRAM FOR EMPLOYEES, in addition to our merit based compensation structure and robust benefits and perks offerings!!

Position Summary:

The Inside Sales Specialist acts as a customer liaison, working cross-functionally with internal teams to drive sales, support promotional initiatives, and build long-term business relationships. The individual in this role monitors and provides recommendations on best practices, technology, and innovation improvements, supporting both the customer and the outside sales team.

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Key Responsibilities:

• Respond to inbound Customer and Sales Representative inquiries, ensuring timely and accurate communication.
• Work with Sales Reps to pursue new business opportunities and upsell products.
• Manage customer orders through the sales lifecycle, including quotes, tracking, delivery, product support, and returns.
• Build relationships with decision makers such as distributors, architects, and project managers.
• Promote company programs and deliver sales reports and target lists to Sales Representatives.
• Coordinate with internal teams, including Quotations, Supply Chain Management, and Engineering, to align customer needs with company requirements.
• Track leads via the CRM to maximize sales opportunities.
• Analyze data and report on trends to support territory performance.

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Critical Success Factors:

• Achieve sales targets for the designated territory, products, promotions and business channels.
• Demonstrate initiative in solving problems and supporting customers, demonstrating urgency and responsiveness in customer communication.
• Manage inbound leads and project opportunities through HubSpot, ensuring timely first-response communication and follow-through.

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Requirements:

• 2+ years of lighting industry experience, preferably in a remote-sales or call center role.
• Strong knowledge of innovative lighting products.
• Ability and willingness for travel to include trade shows and job sites as needed.
• Superior customer service skills.
• Ability to maintain a high level of product knowledge.
• Ability to calculate figures and amounts such as discounts and commissions.
• Excellent communication, organizational, and project management skills.
• Ability to manage multiple tasks with sound judgment in a fast, deadline focused business environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software. SAP, Zendesk, or HubSpot experience a plus.

The expected salary is $66,300 - $68,00. The actual compensation will be determined based on experience and other factors allowed by law.

We recognize people as our most valuable asset. Our competitive salary and benefits package includes: paid time off; medical & dental coverage (including family coverage), vision, life, 401(k); tuition assistance; and continuous training and development. For immediate consideration please apply as instructed. Given the high volume of responses, only qualified candidates will be contacted.

WAC is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics, or any other protected characteristic. In addition to federal law requirements, WAC Group complies with applicable state and local laws governing non-discrimination in employment in all of its locations. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.

Please note, all responsibilities outlined in the above job description are subject to change as needed. All efforts will be made to ensure proper notice is given for changes in responsibilities.

Monday through Friday, 8am - 5pm