Job Description

Property Management Experience is a MUST!

The Business Manager of Operations plays a critical role within the regional property management team, tasked with ensuring compliance and operational excellence. This role focuses solely on the efficiency of property operations such as occupancy management, property maintenance, financial oversight, and compliance with all legal requirements. The Business Manager will drive portfolio performance metrics, efficiency, and resident satisfaction alongside the Regional Property Manager, Community Director, and Leasing Manager.

• Property Name: BBCA - Corp
• 1200 Allison Drive, Vacaville, CA 95687, USA
• Full-Time
• Unit Count: 1
• Reliable transportation to and from work, possibly including off-site training locations, is required to fulfill job duties.

Pay: $70,000 / Year

DUTIES AND RESPONSIBILITIES

1. Occupancy Management: 1. Address tenant concerns and complaints promptly 2. Resident retention 3. Resident renewal workflow 4. Tenant-based voucher management
2. Property Maintenance: 1. Oversee maintenance follow-up and resident satisfaction
3. Financial Management: 1. Oversee all aspects of delinquency & collections 2. Oversee move outs and ensuring compliance with jurisdictional law timeframes 3. Track capital expenditures 4. Oversee timely and efficient invoice processing which includes verifying a match between PO and invoice 5. Manage vendor invoice receipts and processing
4. Compliance and Legal: 1. Handle legal issues related to tenant disputes or lease violations 2. Handle evictions and correspondence with attorneys while complying with jurisdiction and FPI SOP for move outs in designated region
5. Working Conditions: 1. Work will primarily be in an office environment. 2. Working environment may include but is not limited to reporting to properties (site inspections), remote/alternative training locations (conferences, hotels, air travel), etc.
6. Physical Demands: 1. Must be able to view computer screens, mobile devices, and other electronic equipment for extended periods of time where visual strain may result 2. Must be able to operate a computer keyboard and/or mouse for extended periods of time where finger, hand, and wrist strain may result. 3. Must be able to work proficiently and effectively under time constraints and deadlines where stress may result. 4. Must be able to push, pull, lift, carry, or maneuver weights of up to ten (10) pounds independently and twenty-five (25) pounds with assistance (excluding personal luggage transported during travel, if applicable) 5. May travel to attend training classes, business meetings, conduct site inspections, or to perform other business functions as required by this position.

Qualifications

Minimum Requirements:

• High school diploma or equivalent required; Bachelor's degree in Business Administration, Real Estate, Property Management, or a related field preferred.​
• Minimum of 3 years of experience in multifamily property management, operations, or asset management.​
• Proficiency with property management software (e.g., Yardi, RealPage, MRI).
• Proficient in Microsoft Office Suite (Word, Excel), Google Apps (Gmail, Drive, Docs, Sheets), and internet browsing.
• Strong knowledge of leasing, financial management, resident retention, and compliance requirements.​
• Excellent written and verbal communication skills with the ability to interact professionally with tenants, team members, and property owners.​
• Must be proficient in speaking, reading, and writing in English. Spanish is a plus.
• Ability to interpret and enforce contractual agreements with owners and vendors.​
• Due to the collaborative nature of this work, consistent attendance is essential for effective team performance.

Preferred Skills:

• Communication: The ability to clearly and effectively convey information, ideas, and expectations to diverse stakeholders, including operations leadership, team members, residents, vendors, and property owners. This includes professional written and verbal communication, and adapting messaging to different audiences.
• Emotional Intelligence: The ability to recognize, understand, and manage one’s own emotions while effectively navigating interpersonal relationships. This includes demonstrating empathy, adaptability, and self-awareness in interactions with residents, team members, vendors and owners.
• Organizational & Time Management: The ability to efficiently prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment. This includes maintaining accurate records, coordinating workflows, and optimizing resources to ensure smooth operations. Strong attention to detail, the ability to delegate effectively, and proactive problem-solving are essential to maximizing productivity and achieving business objectives.
• Confidentiality: Must be honest, truthful, trustworthy and possess a high degree of personal integrity. Ability to maintain strict confidentiality.
• Teamwork & Collaboration: The ability to work effectively with colleagues, residents, vendors, and stakeholders to achieve shared goals. This includes fostering a positive, cooperative work environment, actively listening, contributing ideas, and supporting team members to enhance productivity and problem-solving. Strong teamwork and collaboration skills ensure seamless operations, effective communication, and a culture of respect and accountability within the organization.
• Conflict Resolution & Negotiation: The ability to address and resolve disputes effectively while fostering positive relationships with the regional team, vendors and tenants. Strong negotiation skills enable the ability to influence outcomes, secure mutually beneficial agreements, and uphold company policies while maintaining resident, vendor, and team satisfaction. Effective conflict resolution ensures a collaborative work environment, minimizes disruptions, and supports business objectives.
• Financial Analysis & Reporting: The ability to assess financial data, track performance metrics, and generate accurate reports to support informed decision-making. This includes overseeing delinquency and collections, ensuring timely rent payments and reducing outstanding balances. Demonstrated ability to track and report capital expenditures to ensure compliance with budgetary constraints and investment strategies. Strong analytical skills, attention to detail, and proficiency in financial software are essential for managing operational expenses, identifying cost-saving opportunities, and optimizing overall financial performance.
• Analytical & Problem Solving: The ability to assess complex situations, interpret data, and develop effective solutions to operational challenges. This includes identifying trends, evaluating risks, and making data-driven decisions to improve efficiency and performance. Strong critical thinking, adaptability, and a proactive approach to troubleshooting issues are essential for resolving tenant concerns, optimizing business processes, and ensuring compliance with company policies and industry regulations.
• Property Management Software Proficiency: The ability to efficiently utilize property management software and digital tools to streamline operations, track financial performance, manage leases, and oversee maintenance workflows. Proficiency in platforms such as Yardi, RealPage, MRI, Excel, Google Suite or similar systems is essential for accurate reporting, rent collection, resident communication, and compliance tracking. Strong technology skills ensure operational efficiency, data accuracy, and effective decision-making in a fast-paced property management environment.
• Compliance: The ability to ensure adherence to federal, state, and local laws, industry regulations, and company policies. This includes enforcing lease agreements, managing risk, and maintaining accurate documentation to meet legal and contractual requirements. Strong compliance skills involve monitoring operational practices, conducting audits, and implementing corrective actions to mitigate risk and uphold ethical and regulatory standards.

Additional Information

ESSENTIAL ATTRIBUTES

• Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
• Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.