Benefits:

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Business Operations Coordinator

Surface Experts Boston North is a growing service-based business, and we need a sharp, systems-oriented professional to own the "back office" engine. Not just paperwork - you are managing the workflows that allow our field and ales teams to win.

Job Benefits:

Competitive salary with bonus potential

Paid holidays and accruable vacation

Flexible work hours if required

Advancement opportunities.

Bonus potential from day one!

Objective:

Drive the efficient operations of the business. Work with Field Team, Sales Team, and Owner to develop and execute efficient Technical, Sales, and Business Operations systems.

Primary Responsibilities:

Business Operations

Inventory Management

Purchasing Supplies & Materials (Amazon, Home Depot, SE Orders, etc)

Invoice Preparation & Submission (Contacts, Work Description, Before/After Photos)

Accounts Receivable Support

Customer Contact Information Database Management (Vonigo & Quo)

Repair Photo Database Management (CompanyCam)

Large Project & Warranty Partner Support (ABG, Kohler, New Construction, etc)

Business Compliance Management

Vehicle Info & Maintenance Management

Assist in Develop & Document SOPs

Scheduling

Collaborate with Sales, Techs, & SC to manage and optimize Repair Technicians schedules

Communicate with customers to plan and confirm repair date/time

Weekly Schedule Development & Distribution

Business Development (Account Management Support)

Assist w/ Creating & Sending Quotes

Customer Follow-up & Misc Communication

Occasional Outside Sales (Scheduled Walk-thrus & Meetings)

Identify, implement, and document solutions to improve business methods and processes

Prioritize customer relationships and customer service

Required Qualifications:

Goal-oriented, self-starter, and energetic

Licensed to operate a passenger car and have a clean driving record

Professional, caring, and service-minded

Readiness to becomea meaninful part of a strong team and growing business

Preferred Skills:

Tech-Fluent - Comfortable with QuickBooks, CRM Tools, Mobile Apps (CompanyCam, Quo, etc), Microsoft Office

Local & Reliable - Live within commuting distance to Office, and want a role that respects your need for flexible schedule while offering professional responsibility.

Systems & Detail Oriented - Not just following a process, but seeing ways to improve operations, and implementing them

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.