Business Operations Manager
$125,000–$175,000 DOE - Profit Sharing
Brooklyn, NY, Onsite, Full Time
Description / Position Overview
The company is growing and needs a strong operator to take ownership of day-to-day operations and help build the structure required for continued growth.
This role will work directly with the CEO and become a key operational leader responsible for execution, accountability, client experience, and process improvement across the business.
The right person has successfully improved operations inside a client-service environment, built systems that increased efficiency, strengthened client relationships, and reduced the amount of day-to-day involvement required from ownership.
This is an opportunity for someone who wants significant ownership today and the potential to grow into a larger leadership role as the company continues to scale.
What You'll Own
• Own day-to-day business operations and execution across teams
• Drive accountability, follow-through, and operational consistency
• Improve client experience by ensuring responsiveness, communication, and delivery standards remain high
• Build, document, and improve processes, SOPs, and workflows
• Identify operational bottlenecks and implement solutions
• Create visibility around priorities, deadlines, and team performance
• Work directly with the CEO to execute company initiatives and improve organizational effectiveness
• Ensure projects and client deliverables move forward efficiently and on schedule
• Help build the operational foundation required for future growth
Must-Haves
• Operations leadership experience in a client-service business
• Proven experience improving client experience, client satisfaction, or service delivery
• Experience building, documenting, and improving operational processes
• Strong client relationship and communication skills
• Experience managing people, priorities, and competing deadlines
• Demonstrated ability to improve efficiency and execution
• High ownership mentality with strong follow-through
• Ability to operate independently in a fast-moving environment
Preferred Backgrounds
• Professional services
• Marketing or creative agencies
• Healthcare services
• Staffing or recruiting firms
• eCommerce businesses
• Customer success or client-service organizations
Success Metrics
• Reduced CEO involvement in day-to-day operations
• Improved client satisfaction and retention
• Increased accountability and execution across teams
• Stronger operational processes and documentation
• Reduced bottlenecks and missed deadlines
• Improved efficiency, responsiveness, and workflow consistency
• Increased scalability as the company grows
Why Join
This is an opportunity to step into a high-impact role where your work will directly influence the growth and success of the business.
The company is looking for a hands-on operator who wants real ownership, enjoys solving problems, improving client experience, and building stronger operational systems.
There is significant opportunity for growth as the business continues to expand.
Email Resume: Joel@maiplacement.com
Apply Online:
https://jobs.crelate.com/portal/maiplacement/job/yhjc5f4ezrihsfiag7riqr5tme?crt=1779743597572
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