The Business Process Mapping Specialist (Temporary) will partner with stakeholders to document current paper-based processes and translate them into clear, standardized workflows. This role will conduct interviews, capture “as-is” process steps, identify gaps and inefficiencies, and produce “to-be” process documentation using flowcharts and swimlane diagrams.

HR process OR public sector exposure is preferred

Key Responsibilities

Interview staff and process owners to understand end-to-end workflows, decision points, handoffs, and exceptions.

Document as-is processes currently performed in paper/manual formats.

Identify gaps, redundancies, risks, and improvement opportunities (e.g., unclear ownership, missing approvals, inconsistent steps).

Facilitate working sessions to define to-be standardized workflows aligned to business needs and compliance expectations.

Create clear process documentation including:

Swimlane diagrams

Flowcharts

Step-by-step narratives and SOP-style write-ups (as needed)

Validate mapped processes with stakeholders to confirm accuracy and obtain sign-off.

Maintain version control and organize process artifacts for easy reference and future updates.

Provide regular status updates on progress, risks, and dependencies to project leadership.

Required Qualifications

Demonstrated experience interviewing staff and translating findings into documented workflows.

Strong capability mapping as-is processes, identifying gaps, and designing to-be workflows.

Proficiency producing professional process artifacts (swimlanes/flowcharts).

Excellent facilitation, listening, and documentation skills with strong attention to detail.

Ability to manage multiple process tracks, prioritize work, and meet deadlines in a structured project environment.

Professional communication skills and comfort working across roles and levels.

Preferred Qualifications

Exposure to HR processes (e.g., onboarding/offboarding, employee changes, position management, approvals, HR operations).

Experience in process standardization, continuous improvement, or change management initiatives.

Familiarity with common process mapping tools (e.g., Visio, Lucidchart, Miro, or similar).

Familiarity with Oracle Fusion HCM

Work Environment / Expectations

Temporary assignment supporting a defined documentation and standardization effort.

May require participation in workshops and cross-functional working sessions.

This is a remote position.