Job Description

The Business Sales Administration Specialist provides support to our commercial and business customers by delivering excellent customer care and coordinating service orders from start to finish. This role works closely with Sales, Engineering, and internal teams to ensure a smooth and successful customer experience—from initial order entry through installation and service activation.

Key Responsibilities

• Enter and manage all new business service orders, ensuring accuracy and timely processing
• Coordinate customer contract details, installation timelines, and service turn-up dates
• Serve as a point of contact for business customers, addressing questions and resolving issues
• Identify and route new business opportunities to the appropriate Sales team members
• Partner with Sales and Engineering teams to support fiber builds and service implementation
• Collaborate across departments to process service changes, additions, disconnections, and repairs
• Manage telephone number porting with external providers
• Investigate and resolve billing issues and discrepancies
• Maintain accurate customer data in systems including CRM and billing platforms
• Prepare customer communications such as welcome packets and verification letters
• Assist with reporting and provide updates to leadership as needed

Qualifications

• High school diploma or equivalent required; college degree preferred
• 5+ years of customer service experience
• Telecommunications experience preferred
• Strong technical aptitude with experience using systems such as Excel, Word, CRM, and ERP platforms
• Excellent communication and problem-solving skills
• Strong attention to detail and ability to manage multiple priorities

Additional Information

NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.