SUMMARY:

Business Service Coordinator plays a critical role in facilitating employer engagement and support within the Workforce Solutions framework. This dynamic role involves handling employer inquiries via phone calls, faxes, and emails, providing guidance on Workforce Solutions services, human resource and staffing matters, and labor laws. Additionally, the team manages data entry tasks related to employer information and offers valuable assistance to employers who prefer to enter data directly. This role is instrumental in supporting job fairs, grant-related initiatives, collaborative recruitment efforts, and special projects aimed at connecting employers with talent.

Please note: This is a temporary position with an expected end date of September 30, 2025.

Responsibilities:

1. Employer Engagement:

• Respond promptly and professionally to employer inquiries received through phone calls, faxes, and emails.

• Offer clear guidance on Workforce Solutions services, human resource and staffing issues, and labor laws.

• Assist employers in navigating data entry processes, ensuring accurate and up-to-date postings of job openings and related information.

2. Job Fair Support:

• Play an integral role in supporting both in-person and virtual job fairs.

• Ensure the smooth execution of hiring events by coordinating logistics, liaising with employers and job seekers, and troubleshooting technical challenges to guarantee success.

3. Grant-Related Support:

• Collaborate with companies seeking grant-related support to meet their human resources needs.

• Work closely with employers to identify workforce gaps and align resources to address them effectively.

4. Collaboration with Career Office Staff:

• Foster an open and collaborative relationship with career office staff to facilitate effective sourcing, recruitment, and screening of qualified candidates.

• Act as a liaison between employers and career office staff, sharing critical insights into employers' current workforce needs and labor market trends.

5. Special Projects:

• Contribute to and support special projects aimed at connecting employers with the right talent.

• Assist in the development and implementation of innovative initiatives to enhance the workforce ecosystem and foster stronger connections between employers and potential employees.

Qualifications:

• Bachelor's degree in business administration, human resources, or a related field is preferred.

• Demonstrated experience in customer service, human resources, or workforce development is highly desirable.

• Exceptional written and verbal communication skills.

• Proficiency in data entry and the use of computer applications.

• Strong organizational skills and the ability to manage multiple tasks effectively.

• Collaborative and team-oriented mindset with the capacity to work effectively with diverse teams.

• Knowledge of labor laws and a good understanding of workforce development principles is an advantage.

SPECIAL REQUIREMENTS:

• Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas.

• Must have access to reliable transportation in order to make required site visits or attend trainings.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

PHYSICAL DEMANDS:

While performing duties of the job, the employee is occasionally required to stand, walk, and sit for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and/or move up to 25 pounds and must be able to set up display areas.

WORK ENVIRONMENT:

Fast-paced, demanding physically and mentally, with constant communication required.