JOB SUMMARY STATEMENT: Facilitates the development review approval process and helps resolve conflicts that arise related to that process, including application processing, business licensing, and permitting. Serves to promote regulatory efficiency, accessibility, transparency, predictability, and consistency in the development review process.
DUTIES AND RESPONSIBILITIES:
1. Act as a facilitator for commercial, industrial, and residential development projects by working as an intermediary, problem-solving liaison to address challenges, issues, and concerns during the development review process.
2. Identify challenges and best practices in development review, permitting, and general regulatory procedures and facilitating with agencies and departments to make the necessary changes that bring about tangible, measurable improvements that save both time and costs. Recommends revisions to regulatory standards as appropriate
3. Serve as a central point of contact for issues involving development projects and partners with City staff and related agencies to seek mutually acceptable solutions. Directs customers to appropriate department and City resources, staff and materials as needed.
4. Reviews adequacy of existing customer service interfaces and systems and identifies customer service gaps in existing work processes and systems.
5. Provides supervision of the Business Services Representatives. Conducts staff meetings to review progress, accomplishments, budgets, strategies and plans for the division.
6. Develops, communicates, and monitors policies, procedures, and standards for the division. Recommends improvements when necessary.
7. Prepares and analyzes a variety of license and permit reports and maintains reports necessary to ensure proper internal control and to satisfy information needs.
8. Develops and recommends operating budget for the division annually; monitors and administers approved budget.
9. Interacts with staff from other departments; business owners; municipal, county and state officials; and the general public, in person or by telephone in order to respond to inquiries, receive complaints, or resolve problems.
10. Performs special assignments as requested, to include researching and preparing reports and projects, developing and implementing programs, and presenting technical data to management and others.
11. Ensures that all employees are adequately cross-trained to maximize service and efficiency.
12. Oversees all processes involved in the issuance of the various types of City Licenses and all processes involved in the collection of tax payments for Jackson County
13. Attends professional and technical training and education and maintains professional and technical certifications, as directed, including National Bureau of Revenue and Regulatory Officials and the City's project, permit, and licensing software systems.
The above duties and responsibilities include those tasks, physical and mental requirements, visual requirement, unique physical surroundings and mental/cognitive abilities required to perform the essential elements of the position.
GENERAL QUALIFICATIONS:
1. Education and Special License(s)/Certifications - Bachelor's degree from a four year college or university, with emphasis on business, accounting or related field.
2. Experience - Three to five years of experience in bookkeeping, accounting, development review, and/or office management, preferably in a municipality. Supervisory experience required.
3. Skills - Skill in operating common office tools and equipment. Strong interpersonal skills required. Knowledge of principles and techniques of accounting, licensing, and development review. Some knowledge of the principles and methods of modern office management.
4. Mental Requirements - Ability to apply knowledge of accounting to the maintenance of accounts and the preparation of financial statements and reports. Ability to understand and carry out general oral and written instructions and to develop working procedures appropriate to the objectives desired. Ability to work effectively with the public and city staff.
5. Physical Requirements - Must be able to sit for prolonged periods; must be able to listen to normal conversation; must be able to walk occasionally, and use hands and fingers to operate, handle, or feel objects, tools, or controls; must be able to reach with hands and arms; must be able to have vision sufficient to see close up and have the ability to adjust focus; and, must be able to occasionally lift up to 25 pounds and transport it 15 feet.
6. Supervisory Responsibility - Provides direct supervision of assigned professional, technical, clerical, and volunteer staff, as well as administrative supervision of front line departmental staff.