Business Services Reprensentative

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SERCO OF TEXAS - BRAZOS VALLEY

Business Services Reprensentative

Bryan, TX
Full Time
Paid
  • Responsibilities

    SUMMARY: >span class="CharacterStyle1">The BSR will be responsible and held accountable in exceeding the goals communicated to them by the Center Manager. The BSR will work in a professional and respectful manner with all partners and stakeholder who they serve and seek support.

    Project Execution

    • Complete Assigned Tasks : Team members are expected to complete their assigned tasks within the defined scope, schedule, and quality parameters.
    • Deliver Quality Work : Maintain a high standard of quality in deliverables, aligning with project requirements.
    • Problem Solving : Identify issues early and work on solutions, collaborating with other team members when necessary.

    2. Collaboration and Communication

    • Communication with the Project Manager : Keep the project manager informed of progress, potential delays, and issues that may impact the project.
    • Collaborate with Other Team Members : Engage effectively with other team members, contributing to a cohesive team environment.
    • Share Knowledge and Skills : Bring individual expertise to the project and support the skill development of others through knowledge-sharing.

    3. Risk Management

    • Identify Risks : Proactively identify and communicate potential risks or issues.
    • Participate in Risk Mitigation : Actively engage in risk response planning and support measures to prevent or reduce risk impact.

    4. Adherence to Project Plan

    • Follow the Project Schedule : Work within the constraints of the project schedule to meet deadlines.
    • Ensure Compliance with Project Standards : Adhere to established procedures, methodologies, and standards defined in the project plan.

    5. Continuous Improvement

    • Engage in Lessons Learned : Participate in retrospectives and document any lessons learned to contribute to future projects.
    • Provide Feedback : Offer constructive feedback on project processes, suggesting improvements to optimize project efficiency.

    6. Support Resource and Cost Management

    • Efficient Use of Resources : Utilize allocated resources effectively to avoid wastage.
    • Support Cost Control Efforts : Be mindful of project costs and work to complete tasks within budget constraints.

    7. Accountability and Responsibility

    • Accountability for Deliverables : Accept responsibility for assigned work and deliverables, ensuring they align with project objectives.
    • Adhere to Ethical Standards : Uphold professional and ethical standards in line with PMBOK guidelines and organizational policies.

    DUTIES AND RESPONSIBILITIES:

    • Serves as the liaison between employers and the SERCO-operated Workforce Centers and adheres to the SERCO mission.

    • Promotes the services of Workforce Solutions to local employers in need of hiring qualified employees.

    • Exceeds goals set by SERCO and the Business Services Unit.

    • Maintain assigned employer accounts and develop new accounts.

    • Introduce our services and special products to establish and new clients.

    • Be able to develop presentation to new and existing customers, answer customers concerns about our products, services and the availability.

    • Process and document all correspondence and paperwork related to accounts, using automated systems.

    • Prepare and distribute promotional plans, literature, and media kits, using computer software.

    • Identifies and prepares reports to supervisor on labor market analysis.

    • Consults with area Chambers of Commerce, institutions of higher education, and regional employers regarding economic and employment trends in the Coastal Bend.

    • Responsible for the coordination, development, recruitment, account maintenance, and outreach activities to prospective employers in the Coastal Bend.

    • Works with employers by providing intensive help in developing customized labor market information.

    • Conducts outreach presentations to employers, Chambers of Commerce and economic development agencies in the Coastal Bend.

    • Reviews labor market databases to inform employers of trends, salary information and availability of the current workforce.

    • Works with businesses in the region as a priority to offer center services and gauge the employer's needs.

    • Uses personal computer to input information and maintain employer reporting information and various automated reporting systems to track progress.

    • Ability to organize and manage multiple priorities.

    • Must be able to use problem analysis and problem resolution at both a strategic and functional levels.

    • Performs other work related duties as assigned.

    • Must be able to travel within service area and outside the area for staff development or training.

    DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:

    • Experience with interviewing employers to assess and record information regarding training needs, education needs, employment needs and labor market trends.
    • Working knowledge of online labor market tools, running reports on that data and communicating to supervisors and employers.
    • Proficiency in the use of computer reporting and database programs

    EDUCATION AND EXPERIENCE:

    • A Bachelor’s Degree in Business, Marketing, Business Management, Public Administration, Economics Communication; Social Science, or related field preferred, from a recognized four (4) year university.
    • Two year of college plus 2-year experience can be substituted for Degree.
    • 4 years of Workforce experience or with a federally funded social service programs can be substituted for a degree.
    • Experience with interviewing employers to assess and to record information regarding training needs, education needs, employment needs, and labor market trends to fully explore career development opportunities for customers.
    • Experience in customer job placement and job retention.

    SPECIAL REQUIREMENTS:

    • Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas.
    • Must have access to reliable transportation in order to travel within service area.

    Physical demands and work environment:

    The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

    • PHYSICAL DEMANDS: While performing duties of the job, employees is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extend periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.
    • WORK ENVIRONMENT : Fast paced, demanding physically and mentally, will be in constant communications.

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Equal Opportunity Employer