Job Description

The Business Systems Analyst – Accounts Receivable partners with ISS, Covista teams, institutions, and IT to deliver, maintain, and continuously improve enterprise business systems supporting Accounts Receivable processes. This role owns the functional and analytical support of AR-related Banner functionality, ensuring solutions are scalable, compliant, and aligned to institutional and regulatory requirements. The Business Systems Analyst translates business needs into system solutions, supports data-driven decision making, and ensures system changes deliver measurable operational, financial, and compliance outcomes.

Responsibilities

• Own and support the end-to-end lifecycle of AR-related Banner functionality across multiple institutions, including business analysis, requirements definition, configuration, testing, deployment, production support, and post implementation optimization.
• Analyze AR-related business processes and system behavior to identify opportunities to improve billing accuracy, reconciliation, compliance, standardization, and operational efficiency.
• Partner with institutional stakeholders to assess requirements, explain current configuration and system behavior, evaluate solution options, and ensure solutions support effective processing and decision-making.
• Develop, enhance, and maintain reports, dashboards, and data outputs that support operational oversight, exception management, compliance monitoring, and informed decision-making.
• Perform functional and data testing and validation of new and existing Banner configurations and technical solutions, including the development and execution of User Acceptance Testing (UAT) and adherence to formal change control and audit requirements.
• Perform impact analysis for system, configuration, and integration changes to ensure updates do not negatively affect upstream or downstream systems, processing integrity, or compliance. Navigating and utilizing vendor provided tools for impact analysis as necessary.
• Provide daily and scheduled production support, including incident resolution, stakeholder request management, root cause analysis, SLA management, and identification of long-term system or process improvements.
• Partner with IT teams and external vendors to support interfaces, integrations, and data exchanges, ensuring accuracy, reliability, and compliance with defined controls.
• Support federal, state, and institutional regulatory requirements by maintaining configuration documentation, test evidence, process documentation, and audit artifacts to ensure audit readiness.
• Develop and maintain clear, accurate documentation of business requirements, process designs, procedures, and user guides to support training, knowledge transfer, and business continuity.
• Create and coordinate project plans, communicate project status, risks, and issue resolution progress to stakeholders and ISS leadership, providing proactive updates through completion or resolution.
• Perform other duties as assigned and comply with all organizational policies and standards.

Qualifications

• Bachelor’s degree in Technology, Business, Analytics, Education, or a related field.
• 2+ years of experience as a Business Systems Analyst, Systems Analyst, or equivalent role, preferably in higher education with an understanding of the student lifecycle.
• Required : Experience supporting Ellucian Banner, including configuration, testing, and production support within an ERP environment.
• Strong expertise in business analysis, including understanding and documenting business needs, modeling processes, translating requirements into system solutions, and articulating business impacts.
• Experience supporting the full systems development lifecycle, including requirements analysis, design, configuration/build, testing, and user acceptance testing within enterprise IT environments.
• Working knowledge of SQL for data analysis, validation, and troubleshooting preferred.
• Experience supporting business systems or analytical tools that impact financial, student accounts, or accounts receivable processes.
• Demonstrated ability to work effectively in regulated, compliance-driven, or audit-controlled environments preferred.
• Excellent communication, collaboration, and facilitation skills, with the ability to work effectively with business and technical stakeholders at all organizational levels.
• Strong analytical, organizational, and problem-solving skills, with the ability to manage multiple priorities, adapt to changing demands, and deliver high-quality results within established timelines.

Additional Information

_In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $42661.58 and $75065.24. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:_

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Covista’s Flexible Time Off (FTO) Policy
• _12 Paid Holidays

For more information related to our benefits please visit:
https://careers.covista.com/benefits_

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation