Benefits:
Competitive salary
Opportunity for advancement
Training & development
Job Title: Business Systems Analyst Location: Remote – USA
Let’s Create Our Future Together at The AES Group
The AES Group is a technology solutions company with over 20 years of experience delivering innovative digital transformation initiatives across cloud, data, AI, infrastructure, and emerging technologies.
Why Join Us?
We are hiring an experienced Business Systems Analyst to support a strategic Unified Communications transformation initiative. This role offers the opportunity to contribute to a large-scale platform modernization effort, collaborate with cross-functional technology teams, and influence solution design, requirements strategy, and successful implementation.
What You’ll Gain
Opportunity to support a major Unified Communications platform transformation
Exposure to enterprise-level systems, integrations, and architecture discussions
Collaborative environment with business, technical, development, and QA teams
Ability to influence requirements, solution design, and delivery outcomes
Hands-on involvement in modern analysis, testing, and governance practices
Position Summary
We are seeking a skilled Business Systems Analyst to support the planning, analysis, documentation, and implementation of a new Unified Communications platform. The ideal candidate will translate business needs into clear system requirements, facilitate solution discussions, and ensure alignment across project teams throughout the delivery lifecycle.
This role requires strong analytical thinking, excellent documentation skills, and the ability to work closely with business analysts, developers, testers, architects, and infrastructure teams.
Key Responsibilities
Business Analysis & Requirements Management
Support the development of Statements of Work for system integration and platform implementation activities
Participate in requirements gathering sessions with business and technical stakeholders
Analyze business needs and translate them into detailed System Requirements Documents
Create process flows, system impact assessments, functional specifications, and documentation artifacts
Identify and document functional and non-functional system requirements
Ensure requirements are clearly communicated to development and delivery teams
Solution Design & Collaboration
Identify stakeholders and collaborate with Information Systems teams to design effective solutions
Facilitate solution design sessions with developers, architects, analysts, and QA teams
Create screen layouts, wireframes, and user interface mockups to support development
Conduct peer reviews and incorporate feedback into requirements documentation
Support teams throughout the full solution lifecycle
Testing & Quality Assurance
Lead requirements walkthroughs with development and testing teams
Review test coverage and help prioritize QA scenarios
Analyze defects, identify root causes, and recommend corrective actions
Validate that delivered solutions meet documented business and system requirements
Project Support & Governance
Track deliverables, milestones, and requirements-related activities
Provide effort estimates and support project planning
Manage change requests and maintain requirements traceability
Support governance processes and ensure documentation accuracy
Required Qualifications
Proven experience as a Business Systems Analyst, Systems Analyst, or similar role
Strong experience gathering, analyzing, and documenting business and system requirements
Experience creating SRDs, process flows, functional specifications, and related documentation
Ability to facilitate requirements workshops and solution design discussions
Experience supporting SDLC methodologies
Strong analytical, problem-solving, communication, and collaboration skills
Experience working with developers, testers, architects, and business stakeholders
Preferred Qualifications
Experience with telephony infrastructure or Unified Communications platforms
Familiarity with technical architecture diagrams and system integration concepts
Experience supporting enterprise technology transformation initiatives
Knowledge of requirements management and change control processes
Experience with wireframes, screen mockups, and UI documentation
Success Factors
Strong attention to detail and documentation quality
Ability to manage multiple priorities in a fast-paced environment
Excellent stakeholder management and facilitation skills
Proactive problem-solving mindset and commitment to successful delivery
Ready to make an impact? Apply now and join us on our journey!
This is a remote position.