Job Description: Member Advocate (Service Center) – Work from Home Knoxville TN at Businessolver (View all jobs) Businessolver (Work from Home) Businessolver is a technology company delivering market-changing benefits and services to millions of people across the U.S. Our primary mission is to transform benefits to a year-round personalized journey through innovative technology and high-touch service. We take our role in benefits very seriously. We know that at the other end of our technology is a person, a family or a loved one. This is why, at the core of our business, we cultivate a culture of service through transparency and an unwavering responsiveness to our clients and employees. We’re not shy about how much we love our clients. We look to our rock-star employees to help these clients maximize the investment in their benefits program, minimize their exposure to risk, engage their employees with our easy-to-use solution and empower their employees to maximize their benefits use. **At Businessolver you will have opportunities for individual development through our common language: Respond readily. Trust through transparency. Assume positive intent. Be real. Live a growth attitude. Embrace the reverse golden rule. Are you skilled at balancing multiple tasks while juggling the needs of clients? Can you perform acts such as walking the tightrope of COBRA regulations, swinging from screen to screen to resolve member inquiries and balancing the needs of our clients? If mad skills, agility and coordination are your thing, and you would like to put that act in the center ring, check out the opportunity below to find out more! Looking to launch a career path? Our Member Services team is integral to providing client delight at businessolver and is a great starting point for someone looking to grow into a higher level role. Whether you want to develop yourself as a leader within the department or start there and move to another, we have the success stories to share! The Gig:Answer inbound calls professionally, with high energy and a positive attitude and a little charmRespond accurately and thoroughly to caller inquiries and document call detail accordinglyMust be a resourceful and creative problem solver. Things go wrong. But you should be looking forward to anticipate areas of concern or risk. When unanticipated issues come up at exactly the wrong time (as they tend to do), you should be world-class at quickly and constructively working with members of the team to find solutions.The ability to jump in and help out. This is a âroll up your sleevesâ position, and you’ll need to understand our business, our clients business and processes so you can help others effectively do their jobs.Ensure compliance in all areas of processing, completing all transactions timely and accuratelyPerform a variety of daily operational tasks and work with carriers to correct export and import error reportsTake accountability for entire process from receipt of work to resolution and closureWork under general supervision following established proceduresMember Advocates hourly wage is $17, bilingual Spanish speaking Member Advocates hourly wage is $19 What you need to possess to make the cut:Experience with COBRA Administration, Verification Services, Retiree Services, and Document Fulfillment is idealCan self-start and maintain a positive, upbeat attitudeStrong interpersonal and organizational skillsStrong written and oral communications (email/phone)Competitive, team player who strives for excellenceFlexibility with scheduling and daily duties and ability to adapt to changeAbility to use Windows and Internet web-browsing applicationsProven customer service experience with excellent phone etiquette and communication skills #zr The Businessolver Way⦠Our team has spent two decades crafting a culture that challenges each employee to perform at the top of their game – and have fun doing it! If you desire to use your skills and experience in an environment where you can make a difference, we want to hear from you! Interested? Great, we look forward to reviewing your application. You will receive an auto-reply confirming that we've received your application, and you will hear from us again after we've reviewed your application and decided whether or not to move you forward in our recruiting process. If you do decide to apply, please know that every complete application will be carefully reviewed. Seriously! We know it is a time commitment to prepare an application. We will respect that effort by thoughtfully reviewing every single complete application and we are truly grateful for your interest. Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls. (Applicable to all roles at an AVP, DIR, VP or SVP and above level): Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters. #LI-Remote Apply for this Job * Required First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Drop files here Attach Dropbox Paste Cover Letter Drop files here Attach Dropbox Paste Were you referred by a Businessolver employee (or former employee)? If so, please list their name in order for them to receive credit for the referral. Please provide us with your preferred name (include both first & last name). This is the name you would use on a day-to-day basis (i.e. e-mail, phone conversations etc.). * Please provide us with your middle initial. If you do not have a middle initial please disregard this question (we request candidate's middle initials in order to differentiate between duplicates of the same name). Are you authorized (or eligible) to work lawfully in the country where this position is based, without requiring sponsorship or other legal support from your employer, now and in the future? * --YesNo Are you only temporarily authorized (or eligible) to work lawfully in the country where this position is based, such that you anticipate requiring sponsorship or other legal support from your employer in the future? * --YesNo Have you previously been employed with Businessolver? * --YesNo Do you live in any of the following states: Alabama, Alaska, Arkansas, Delaware, Hawaii, Kansas, Louisiana, Mississippi, New Mexico, North Dakota, Rhode Island, South Dakota or Wyoming? * None of These States Alabama Alaska Arkansas Delaware Hawaii Kansas Louisiana Mississippi New Mexico North Dakota Rhode Island South Dakota Wyoming I certify that all my answers on this application are true and complete. I understand that the falsification, omission, or misrepresentation of fact on this application (or any other accompanying or required documents) may be cause for denial of a contract assignment or immediate termination of contract assignment, regardless of when or how discovered. I also authorize the investigation and verification of all statements and information contained in this application. I authorize the company and/or its agents to verify any of this information including, but not limited to criminal history, employment credit reports, employment, and motor vehicle driving records. I release from all liability anyone supplying such information and I also release Businessolver from all liability that might result from conducting an investigation. If I am engaged on a contract assignment by Businessolver I understand and agree my contract can be terminated for any reason with or without cause and with or without notice, at any time, at the option of Businessolver or myself. * --YesNo U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Businessolver are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please selectMaleFemaleDecline To Self Identify Are you Hispanic/Latino? Please selectYesNoDecline To Self Identify Please identify your race Please selectAmerican Indian or Alaskan NativeAsianBlack or African AmericanHispanic or LatinoWhiteNative Hawaiian or Other Pacific IslanderTwo or More RacesDecline To Self Identify Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please selectI am not a protected veteranI identify as one or more of the classifications of a protected veteranI don't wish to answer Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to: Autism Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS Blind or low vision Cancer Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or hard of hearing Depression or anxiety Diabetes Epilepsy Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome Intellectual disability Missing limbs or partially missing limbs Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS) Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status Please selectYes, I have a disability, or have a history/record of having a disabilityNo, I don't have a disability, or a history/record of having a disabilityI don't wish to answer 1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.