Job Description
In response to the COVID 19 virus, we are now offering remote positions and virtual interviews are available.
We are looking to fill a Customer Service Representative position.
We look for candidates who have enthusiasm and a desire to work in an exciting, fast-paced environment where every day is uniquely different. This is a perfect position for emerging professionals looking to work with a growing international company.
Customer Service Representatives are engaged in direct client interaction with the support of our diverse team of professionals. Working as a team in a decentralized management structure empowers our teams to rapidly make decisions that impact how they perform. We keep an open-door policy for new ideas and encourage our team members to use their ingenuity to execute their duties in an experiential and results measured setting. The combination of this structure with our talented team members allows us to quickly respond to changing market conditions and to exceed the expectations of our clients. We welcome candidates with vibrant personalities and from diverse backgrounds.
Specific job duties include, but are not limited to, meeting with clients directly, based on their request, and helping them to understand the benefits they have through work that were set up by their Union President. Promotions are always based on personal growth and work ethic and can be offered within the first 6 months of employment to candidates that exhibit strong leadership. Managers in training have responsibilities such as being involved in the training process, the hiring process, leading meetings, and building structure for junior associates Emails will be sent to applicants that appear to meet most or all of the requirements to set up an interview with management. Interviews will include a meeting to go into further detail about the company, position, benefits, and pay, as well as a meet and greet with the management team.
REQUIREMENTS
COMPANY OVERVIEW
Our mission statement is to protect every child and serve all working people. We are an international corporation that works with the middle class American union members and we are growing. Our company works with 51,000 union groups throughout the US who require personal customer care. As a result of the increased demand of our client base, we are looking for highly motivated workers to counsel and serve working families.
Company Description
Our culture is best described as fast-paced, which requires individual core team work as well as being self-motivated. Our mission is to protect every child and serve all working people. By doing so, we primarily work with middle income American Union Members (IBPO, BSOIW, IBEW, MSCRC, Liuna, Teamsters, Firefighters, etc.) and their families to provide their supplemental benefits with personalized service and the best customer service we can provide based on their request. Promotions are only from within and based on performance, not seniority. We care about people and that's why we are #1 in our market internationally. In order to be considered for this position you need to be able to pass a required background check, and a positive / coach-able attitude. We Offer: • Work from home position • Industry leading technology & Training • Dental, medical and retirement plan • Paid annual vacation • Stock purchase plan • Weekly paychecks • Mentorship program • Personal growth and professional development • Opportunity for relocation to one of our 60+ offices nationwide