POSITION INFORMATION

+--------------------+--------------------+--------------------+--------------------+ | Job Title: | Dispensary | Reports To: | Floor Manager | | | Associate | | | +--------------------+--------------------+--------------------+--------------------+ | Division | Retail, Operation | Classification: |  Non- Exempt | | | Grow, LLC | | | +--------------------+--------------------+--------------------+--------------------+ | Department | Retail | Status: | Full-Time/Part-Tim | | | | | e | +--------------------+--------------------+--------------------+--------------------+

STANDARDS

In the performance of their respective tasks and duties, all employees are expected to conform to the standards of conduct and performance as outlined in the Employee Handbook.

PURPOSE

The dispensary associate is the backbone of the dispensary team and is responsible for facilitating the flow of customers and product at its most base level. An ideal candidate has extensive cannabis product knowledge and customer service experience. This Full or part time position is a great way to enter the cannabis industry and experience working in a state licensed cannabis facility. Dispensary associates will interact with customers at the counter, fulfill online orders, assist customers with check in, and/or help facilitate inventory control based on the needs of the business that day.  

Associates at butter provide friendly and helpful customer service, guiding customers to the best cannabis products to fit their unique needs and desires, delivering a top tier experience. While doing so, a budtender must maintain compliance with all cannabis retail regulations and keep their work area and display cases clean and orderly. 

Qualified applicants have retail sales and customer service experience. Cannabis industry experience is preferred, but not required. This is an entry level position that will allow an employee to experience all aspects of day to day operation of a dispensary with room to progress and specialize.  

SUPERVISORY RESPONSIBILITY

None

ESSENTIAL JOB DUTIES

Duties include the following. Other duties may be assigned.

RESPONSIBILITIES:

• Provide quality customer service that encourages customer loyalty
• Educate customers and politely handle their questions, concerns, and complaints
• Operate point of sale software to complete sales
• Handle cash and debit payments
• Assist with opening and closing standard operating procedures (SOPs)
• Maintain sales floor, including restocking merchandise and cleaning/organizing displays
• Meet team sales quotas and benchmarks
• Check in customers and direct them through the store
• Assist in inventory counts and inventory management
• Deliver curbside orders to customer vehicles quickly and efficiently
• Maintain and participate in an environment of fun professionalism

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General  

• Regulations require that incumbent be at least 21 years of age and able to work in a Michigan marijuana facility
• Experience with seed to sale systems and METRC a bonus
• Strives to continuously build knowledge and skills, Shares expertise with others.
• Upselling skills are a plus
• Ability to adapt to changing priorities
• Ability to communicate clearly and accurately
• Ability to exercise independent judgment
• Ability to initiate and follow through on work independently
• Mathematical Skills: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Proficient written and verbal communications skills
• Strong computer skills for data entry are required.
• Strong ethics and sound judgment
• Strong work ethic
• Is a "team player"; is honest and forthright with management; works well with peers; trains and develops subordinates; adheres in all respects to the butter Code of Business Conduct and

Education/Experience:  

• Knowledgeable of cannabis basics including products, strains, and consumption methods
• Must be able to work well in a team based environment
• 1 Year retail sales or customer service experience, preferably in cannabis industry
• Friendly, personable, and service-oriented
• Passionate about learning and staying current on cannabis products and trends
• Must possess valid driver’s license or state ID
• Must pass any and all required background checks

Technological Skills:

• Experience with seed to sale systems and METRC a bonus
• Strives to continuously build knowledge and skills, Shares expertise with others.
• Upselling skills are a plus

Required Knowledge and Skills:

• Ability to adapt to changing priorities
• Ability to communicate clearly and accurately
• Ability to exercise independent judgment
• Ability to initiate and follow through on work independently
• Mathematical Skills: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Proficient written and verbal communications skills
• Strong computer skills for data entry are required.
• Strong ethics and sound judgment
• Strong work ethic Is a "team player"; is honest and forthright with management; works well with peers; trains and develops subordinates; adheres in all respects to the butter Code of Business Conduct