Job Description
Company Description By harnessing powerful relationships and smart targeting, we’re able to create behavior-changing ideas and experiences that deliver value to brands.
Job Description Buzz is looking for a Client Service Associate. We seek a career-oriented individual that can thrive in a collaborative environment and enjoys the challenges of providing exceptional service to our clients. Duties are varied and can include: preparation for client review meetings, responding to client inquiries, meeting follows up, and maintaining and updating client files.
Salary range: $37000 - $50000 per year.
RESPONSIBILITIES
Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.
Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner.
Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.
Acknowledge and address all customer inquiries on time.
Attract potential customers by answering product and service questions. Suggest information about products and services.
Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.
Suggest potential products and services to management by collecting customer information and analyzing customer needs.
Add value to the business by providing fantastic customer service, engage customers, and build relationships with buyers by accounts.
Address any issues that may arise and escalate to management for their engagement and support.
Handle other duties as needed.
Qualifications
High school diploma or equivalent.
Prior customer service experience preferred, not required.
Upbeat and outgoing personality.
Positive attitude.
Good communicator and team player.
Problem-solving and conflict resolution skills.
Able to accomplish a variety of tasks in an efficient, organized manner.
Detail-oriented with the ability to line up and organize workflow.
Additional Information