Job Description

A social media customer care associate handles tweets and Facebook posts from dissatisfied customers. This role involves monitoring an organization’s social media accounts, responding to inquiries, resolving issues, and escalating problems to a manager when necessary.

Salary range: $37000 - $50000 per year.

RESPONSIBILITIES

• Develop paid social recommendations designed to meet the objectives provided in summaries of client/planning teams
• Present recommendations to internal or client groups as necessary.
• Work with LinkedIn, Facebook, Instagram, Twitter, Pinterest, YouTube, Snapchat, and more to plan and manage media purchases for customer accounts.
• Support to the Managing Director with or advice of spearhead campaign, strategic planning and implementation for direct response and brand campaigns
• Work with the team to manage the campaign times, fulfilling all tasks within the agreed deadlines
• Fully manage campaign settings, activation, and daily communication of customers and stakeholders for critical customers.
• Examine campaign performance with regular data analysis, measure customer KPIs, and report on any trends and granular information to key customer stakeholders.
• Suggest places for campaign optimization based on meeting customer KPIs and the guidance team to implement as needed.
• Monitor delivery and budget against KPIs.
• Monitor data sources to detect new trends, highlight business opportunities.
• Provide updates to internal teams in active campaigns and help ensure that media teams are up to date with new opportunities and industry developments.
• Work with system providers to solve any problems that may arise.
• Meet and test new platforms and technologies that can be used to manage social campaigns and help generate more customer value.
• Maintain regular communication with clients to discuss active social campaigns and help educate new developments in the social space.

Qualifications

• Previous work experience with social media content creation and community management is a plus

• Ability to deliver creative content (text, image, and video).

• Solid understanding of leveraging hashtags and trending topics.

• Knowledge of online marketing channels.

• Excellent communication and copywriting skills.

• Understanding of social media analytics (not required but preferred).

• Ability to work in a fast-paced work environment, managing multiple tasks across multiple teams.

• Must be a team player, contributing ideas in large group meetings and possessing superior and persuasive communication skills.

Additional Information

• THIS IS NOT A REMOTE JOB
• DISABILITY INSURANCE
• EMPLOYEE ASSISTANCE PROGRAM
• FLEXIBLE SCHEDULE