Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Client Service Specialist

Buzz

Client Service Specialist

San Antonio, TX
Full Time
Paid
  • Responsibilities

    Job Description

    Company Description We increase our client’s brand awareness, build great customer relations and provide a constant influx of high quality customers.

    Job Description We are looking to hire a Client Service Specialist to join our team. The ideal candidate will be responsible for working directly with BUZZ customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how we work.

    Salary range: $42000 - $52000 per year.

    JOB DESCRIPTION

    • Listening to customer grievances resolving any potential concerns peacefully; referring them to the correct staff member if necessary.

    • Responding to customer requests in a courteous and timely manner.

    • Informing customers of service features.

    • Continuously improving knowledge of corporate procedures.

    • Engaging in dynamic customer service procedures, standards, and policies.

    • Onboard new client accounts, which includes the collection of required documentation and client information.

    • Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.

    • Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts.

    • Collaborate with the sales, design, procurement, and construction teams to improve workflows.

    • Initiates and participates in new business pitches with sales team and subject matter experts and own follow-through with the lead prospect.

    • Providing consistent, concise, accurate internal and external communications.

    • Effectively communicate and present the product solution and value proposition to customers.

    Qualifications

    • Bachelor's or Associate degree preferred.

    • Prior customer service/sales experience is an asset.

    • Self-motivated, always curious, and consistently eager to learn.

    • Problem-solving skills.

    • Excellent written and verbal communication skills.

    • Thrive in a dynamic and collaborative environment and are comfortable with ambiguity.

    • Can take ownership of challenging scenarios and bring them to resolution.

    • Have a clear, professional, and informative communication style.

    • Excellent communication and presentation skills

    • Ability to multi-task, prioritize, and manage time effectively.

    Additional Information

    • Employee Assistance Program
    • Flexible Schedule
    • This is not a remote job