Job Description

ABOUT US: Creating a fun, exciting and educational environment, Buzz Solutions believes having the work to life balance creates greater results. We find working hard towards each individual person’s goal as important as our clients goals. Through working together we can achieve so much more, quicker and more effectively. JOB DESCRIPTION: We are looking for a Customer Call Representative that will be the liaison between our company and its current and potential customers.  As a Customer Service Representative, you will be responsible for responding to incoming calls from customers, striving to effectively address their every need. Salary range: $37000 - $47000 per year. RESPONSIBILITIES:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

REQUIREMENTS

• High school diploma.
• Proven experience as an executive assistant or other relevant administrative support experience.
• Ability to organize a daily workload by priorities.
• Must be able to meet deadlines in a fast-paced quickly changing environment.
• Professional level verbal and written communications skills.