Customer Service Associate

Do you thrive in a fast-paced environment? Enjoy meeting new people? Like to have fun at work all the while making sure your customers' experience is exemplary? Then you may be a perfect addition to the Byers Market team.

Some duties include...

Food preparation

Cash register duties

Customer service

General housekeeping

Key Requirements

Customer service driven

Enjoys working with people

Good communication skills

Organized

Compensation Range

$10.10 – $15.00 per hour

Job Summary

The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Byers Market’s vision to fulfill lives every day.

Principal Duties

Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner.

Utilize the GREAT customer service and customer recovery model to ensure customer engagement.

Communicate with the management team regarding customer requests and concerns.

Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines.

Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.

Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.

Prepare all made to order food and/or beverages according to recipe or customer specifications.

Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.

Ensure the proper execution of assigned foodservice and beverage programs and procedures.

Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.

Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.

Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Byers Market’s policy manual, training materials and other publications.

Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).

Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.

Complete other tasks as assigned by store management.

Preceding job description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of associates assigned to this job.

Essential Functions

Ability to work well individually as well as in a team environment

Good communication skills

Excellent customer service skills

Ability to learn FSRA process and procedures and demonstrate on a daily basis

Ability to work overtime as needed

Ability to multi-task in fast paced environment

Ability to learn and demonstrate all Byers Market’s Safety and Quality Assurance processes and procedures

Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

Must be able to lift and carry up to 35 lbs

Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.

Must be at least 14 years old

Must have reliable transportation

Must wear slip resistant shoes at all times

Must be able to tolerate exposure to cleaning products

Basic Qualifications

Pursuit of or high school diploma or equivalent, preferred

Prior food service and/or customer service experience preferred but not required