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Global Forwarding Agent - Ocean Export

C.H. Robinson

Global Forwarding Agent - Ocean Export

National
Full Time
Paid
  • Responsibilities

    Job Description

    As a Global Forwarding Agent, you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight.  

    A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You’ll be very hands-on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes.  You will come out of this experience ready to be part of a high-performing team. Our successful Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.

    Responsibilities:

    Maintain Operational Excellence:

    • Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo. 
    • Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
    • Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

    Facilitate Relationships:

    • Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
    • Build great relationships with customers, responding timely and following up on issue resolution
    • Provide reporting and documentation support to internal and external customers.
    • Participate in customer business reviews.
    • Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
  • Qualifications

    Qualifications

    Required Qualifications:

    • High school degree or GED equivalent
    • Minimum of 1 year of Global Forwarding experience

    Additional Information

    All your information will be kept confidential according to EEO guidelines.