Job Description
POSITION TITLE: Will Call Representative
DEPARTMENT: Will Call
REPORTS TO: Will Call
CLASSIFICATION: Non-Exempt
JOB SUMMARY
The Customer Service/Will Call Representative provides exceptional customer service to all C.R. Laurence customers. Through the detailed understanding of all C.R. Laurence products the CSR offers solutions and facilitates a unique experience to all internal and external customers. In addition, completes general administrative support while in a hectic and fast passed environment. This position serves as an ambassador to the company and will be the face of the company through daily interactions.
ESSENTIAL DUTIES & RESPONSIBILITIES
SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS
To be considered for the Will Call/ Customer Service Representative position, the following conditions must be met:
EQUIPMENT
· Personal desktop computers, fax machine, copy machine, calculator, writing instruments, telephone, and various printers.
· Issued safety equipment
SAFETY
· This position is a largely sedentary; however, caution needs to be taken when listing files, boxes, opening file cabinet drawers, desk drawers.
· To avoid injuries to hands, back and neck, proper ergonomics should be maintained while working at desk/workstation.
WORK ENVIRONMENT
· Primarily works in an office environment with controlled climate.
· Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary.
· Some duties may involve being in a plant environment where noise levels can be moderate to high and be subject to the same general climate conditions of the region (heat, cold, humidity, etc.).
· Chemicals, dust, pollen and other typical airborne particulate matter are present within the atmosphere of the production floor and may create some odors in the plant. The Company, in an effort to provide its employees with a safe and healthy working environment, limits exposure to chemicals through written procedures, engineering controls and PPE.
· While the chemical exposure and odors are under acceptable levels set by OSHA and the WCB, they nevertheless, can be smelled and are handled according to the company’s hazardous communication program.
PHYSICAL ACTIVITIES/DEMANDS
ACTIVITY
OCCASIONAL (0-32X/SHIFT)
FREQUENT (33-200X/SHIFT)
CONSTANT (201+X/SHIFT)
BEND/TWIST
X
CARRYING
X
KNEEL/CRAWL
X
LADDER/SCAFFOLD CLIMBING
X
REACHING
X
REPETITIVE USE
WRIST/HAND/FINGERS
X
SHOULDER/ELBOW
X
HIP/KNEE/ANKLES
X
STANDING
X
SITTING
X
STOOP/SQUAT
X
STAIR CLIMBING
X
TYPING/KEYBOARDING
X
WALKING
X
OTHER (EXPLAIN)
For the following physical activities, list amount of both measurements (how often and how much).
LIFTING
Occasional
Occasional
Occasional
Occasional
Lbs. of force measured
· (0-15)
(15-30)
(30-50)
(50-75)
PUSHING/PULLING
Occasional
Occasional
Occasional
Occasional
Lbs. of force measured
· (0-15)
(15-30)
(30-50)
(50-75)
The duties listed above are intended only as illustrations of the various types or work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment contract between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Company Description
C.R. Laurence Co., Inc. (CRL) is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.