JOB TITLE: CUSTOMER SOLUTIONS REPRESENTATIVE - TEMPORARY OPPORTUNITY

LOCATION: SAN ANTONIO, TX

JOB OVERVIEW:

This position is the primary point of contact to customers upon entry into the workforce system.  The position is responsible for providing assistance to all participants, including those directed to self-service in the resource rooms.  Responsible for assisting jobseekers with career development activities designed to link them with employment.  Provide exceptional customer service.

DUTIES AND RESPONSIBILITIES:

• Responsible for meeting and exceeding all C2 GPS applicable performance measures (i.e., Staff-guided Entered Employment, Employment Retention, etc…).

• Interviews customers to record and assess employment information to determine customer’s career development opportunities and needs.

• Educates customers on center services including the job seeker tools available (i.e. WorkInTexas (WIT) self-directed job search/match, typing tutorials, resume programs, workshops, etc.).  May assist customers with the WIT registration and ensures registrations are properly completed.

• Conducts job matches and refers qualified job seekers to employers.

• Works closely with the Business Solutions Representative and Career Center staff regarding employer communications to discuss ways to improve services and meet labor market needs more effectively.

• May outreach UI Profile customers using the Work In Texas (WIT) and print out the required eligibility documents weekly for each customer outreached.

• May conduct and interpret assessment results, develop a career pathway and assist in referrals to employment opportunities.

•  Collects and provides information on labor market needs, educational opportunities, employment resources, and support services to customers.

• Data enters all services according to policies and procedures accurately and in real time (as service is provided to customer) in the appropriate systems (WorkInTexas, TWIST, etc.).  Ensures that all information on application is correct and correctly entered in the system.

• Identifies community resources and establishes linkages to assist customers with specific needs.

• May coordinate the employee’s job readiness activities to ensure that it supports the work experience by providing interviewing techniques, application completion process and appropriate dress attire. May facilitate or assist in facilitating job readiness sessions.

• Contributes to the Career Center performance goals, including customer service and follow up.

• Collaborates with all Career Center staff to ensure customers have a meaningful experience.

• Escorts customers to the Customer Satisfaction Survey computers prior to leaving the center, if applicable.

• Provides exceptional customer service.

• Performs other related duties as assigned.

PREFERRED EDUCATION AND EXPERIENCE:

• Bachelor Degree from an accredited college or university in a related field of study preferred, or

• Associate Degree from an accredited college and two (2) years work related experience, preferably in a field of workforce development and customer service, or

• High School Diploma or equivalent required and four (4) years work related experience, preferably in a field of workforce development and customer service.

• Knowledge of workforce development is preferred.

• Excellent verbal and written communication skills.

• Demonstrated customer service skills, problem solving and critical thinking skills.

• Demonstrated computer skills, with experience using word processing and spreadsheet software programs, including Excel and Access.

• Familiarity with the communities being served, with knowledge and understanding of local needs and resources.

• Ability to develop and maintain professional working relationships with management, coworkers, workers from other programs and outside agencies, as well as the public.

• May be required to utilize a personal automobile for our agency’s related business requiring a current valid driver’s license and current automobile liability insurance.

• Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands for finger coordination, reach with arms and hands, pulling standard file cabinet and vertical file drawers, lift/carry 10 pounds of paper, drive a vehicle, stoop, kneel, talk and hear. Occasional travel required.  Flexible hours may be required.

COMPANY OVERVIEW:

C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs.  We’re located in five regions in Texas and one in Florida. We strive to fulfill our mission by following our Core Values of “Respect, Communication, Customer Engagement and Ingenuity.”

Equal Opportunity Employer: minority/female/disability/veteran