Interested in making a difference in individual’s lives in your community? If so we may have the perfect job for you!!!

COMPANY OVERVIEW:                             

  C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs.  We’re located in five regions in Texas and one in Florida. We strive to fulfill our mission by following our Core Values of “Respect, Communication, Customer Engagement and Ingenuity.”

  Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:

Health Insurance (with no cost Dental options for employee only plans) Vision Wellness Reimbursement Life Insurance Generous Paid Time Off Short and Long Term Disability Paid Parental Leave Pet Insurance 401(K) with 6% Employer Match

JOB TITLE: E3 COUNSELOR

SALARY: 17.00+

LOCATION: SAN ANTONIO, TX

Overview:

Reports to the E3 Program Manager. The E3 Counselor serves as the single point of contact for the workforce system customer. Provides career counseling and ongoing case management to individual workforce system customers. Within existing rules, provides appropriate level of workforce services that are customized to meet the individual needs of the customers. Provide exceptional customer service to all workforce system users.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for meeting and exceeding all C2 GPS applicable performance measures (i.e., Staff-guided Entered Employment, Employment Retention, etc).
• Interviews customers to record and assess employment information to determine customer’s career development opportunities and needs.
• Identifies barriers that would prevent a successful engagement of the customers.
• May determine customer eligibility for program services and activities.
• Initiates as necessary, the assessment and evaluation of customer skills and abilities and interprets the information.
• Develops as necessary, a career plan through the Individual Employment Plan, and ensure the plan includes relevant goals to assist the customers in achieving the career objectives.
• Provides active case management and engage the customers in meaningful and relevant activities and maintains customer contact as required.
• Identifies customers’ support services needs and provide assistance in a timely manner, or refer customers to other resources in the community; ensures customers have the necessary support to stay engaged and complete workforce activities and successfully placed in employment
• Ensures that services provided to customers are data entered in the appropriate databases (WIT and TWIST and/or COLTS) using real time data entry.
• Ensures customers are tracked timely and effectively to ensure performance goals are met and exceeded.
• Performs other related duties as assigned.

Education and Experience Requirements:

• Bachelor’s degree from an accredited college or university in a related field of study preferred, or
• Associate Degree from an accredited college and two (2) years’ work-related experience, preferably in a field of workforce development and customer service, or
• High School Diploma or equivalent required and four (4) years’ work-related experience, preferably in a field of workforce development and customer service.

Skills/Qualifications

• Knowledge of workforce development is preferred.
• Excellent verbal and written communication skills.
• Demonstrated customer service skills, problem solving and critical thinking skills.
• Demonstrated computer skills, with experience using word processing and spreadsheet software programs, including Excel and Access.
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources.
• Ability to develop and maintain professional working relationships with management, coworkers, workers from other programs and outside agencies, as well as the public.
• Bilingual in English and Spanish strongly preferred.

EEO/AA

 C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made on the basis of individual skills, knowledge, abilities, job performance, and other appropriate qualifications.

PRE-EMPLOYMENT DRUG TESTING/BACKGROUND CHECK REQUIRED. C2 GLOBAL PROFESSIONAL SERVICES, LLC IS AN EQUAL OPPORTUNITY EMPLOYER/PROGRAM.  AUXILIARY AIDS AND SERVICES ARE AVAILABLE UPON REQUEST TO INDIVIDUALS WITH DISABILITIES. RELAY TEXAS: 800.735.2989 (TDD) AND 800.735.2988 (VOICE) OR 711