JOB SUMMARY:

The Career Counselor is a pivotal role on the career center team. The CC provides career counseling and coaching to help customers improve their training and professional skillset to obtain employment in their desired field. The CC expands job seeker employment opportunities and directly impacts mission success.

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ESSENTIAL FUNCTIONS:

• Provides a comprehensive assessment to include career aptitude assessments to help identify needs, and evaluate the customers’ interests, skills, and abilities.
• Recommend helpful workforce programs and services at the local, state, and federal level that customers are eligible to participate in.
• Provides customers with interview and resume assistance, soft skill development, and recommends additional training opportunities.
• Provides information on the local job market, employment services and resources, educational opportunities, and other available services.
• Develop constructive and cooperative working relationships with internal team members, the public and external partners.
• Self-monitors caseload and maintains data accuracy, the integrity of the case file and confidentiality of customer information.
• Actively seeks ways to improve workforce services to meet labor market needs.
• Ensures customers are regularly tracked to contribute to C2GPS performance goals.
• Performs other duties as assigned and fulfills responsibilities as required.

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KNOWLEDGE/SKILLS/ABILITIES:

• Knowledge of workforce development, economic development, and project management.

• Knowledge of effective conflict resolution practices, or individual case management and career counseling.

• Knowledge of word processing, spreadsheet, technology, and computer skills.

• Exceptional customer service and interpersonal skills.

• Able to work with diverse customers with unique needs and communication styles.

• Can effectively handle or resolve challenging situations and difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.

• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.

• Excellent verbal and written communication skills.

• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.

• Ability to develop strategies and solutions.

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EDUCATION AND EXPERIENCE:

• High School Diploma or GED required.
• Associates or undergraduate degree preferred.
• (1) year of relevant experience preferred.
• Valid driver’s license and proof of insurance with good driving record.
• Ability to relocate within the service delivery area.
• Bilingual in English and Spanish strongly preferred.

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PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands for finger coordination, reach with arms and hands, pulling standard file cabinet and vertical file drawers, lift/carry 10 pounds of paper, drive a vehicle, stoop, kneel, talk and hear. Occasional travel required. Flexible hours may be required.

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About Us:

C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Nevadans and Floridians. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities and providing career services to enable job seekers to find meaningful work and grow their careers.

Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, currently, our service delivery model spans several counties in Texas and central Florida.

C2 GPS’ guiding principle is that to successfully navigate workforce development solutions, our employees must be passionate about providing superior customer service to all our customers and support the communities where we live and work.

• Health Insurance (with no cost options for employee only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match up to 6% of individual contributions
• Norton LifeLock Identity Theft Protection

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• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Critical Illness Insurance
• Accident Insurance
• Pet Insurance

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EEO/AA

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.