The Program Solutions Technician supports the performance activities of the workforce center staff and customer tracking including follow-up and retention. Provides technical support and information to single points of contact for Job Seekers.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Processes, tracks, and supports financial aid activities for job seeker customers.
- Creates and generates reports to indicate the performance of the workforce system.
- Sets up new case files in approved case file order and files documents appropriately prior to assigning cases to the career counselors.
- Checks supportive services requests initiated by Career Counselors for all required documents and submits packets for approval.
- Provides customers with supportive service check/vouchers upon receipt.
- Enters all supportive services checks distributed to customers in required databases (i.e. Transportation Data base).
- Voids and returns undistributed supportive services checks/vouchers to Finance within the required number of days.
- Reviews reports for compliance with program requirements, sends out the required attempt to contact letter to all customers that did not bring in the required participation hours as scheduled, files copy of the letter in the customer’s original case file.
- Participates in customer telephone hearings and submits all relevant documentation timely to appropriate parties.
- Escorts customers to the Customer Satisfaction Survey computers prior to leaving the center, if applicable.
- Performs other duties as assigned and fulfills responsibilities as required.
REQUIRED SKILLS/ABILITIES
- Demonstrated customer service skills, problem solving and critical thinking skills.
- Demonstrated computer skills, with experience using word processing and spreadsheet software programs.
- Analytical and problem solving skills.
- Detail oriented and organized.
- Strong documentation skills.
- Ability to develop and maintain professional working relationships with management, coworkers, workers from other programs as well as the public
- Bilingual in English and Spanish strongly preferred.
MINIMUM REQUIREMENTS
- Bachelor’s Degree from an accredited university or college in a relevant field of study.
- One year of relevant experience may be substituted for each year of required education.
- Knowledgably in the use of word processing, and spreadsheet software programs.
PHYSICAL DEMANDS AND WORKING CONDITIONS
Physical requirements include lifting up to 10 pounds occasionally. Subject to standing, sitting, bending, and kneeling for long periods to perform job scope. Requires visual acuity, speech and hearing. Working conditions are primarily in an office environment. May require use of personal vehicle for occasional site visits.
Location: Fort Worth, TX - Resource Connection
Salary: $16.80
COMPANY OVERVIEW:
C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs. We’re located in five regions in Texas and one in Florida. We strive to fulfill our mission by following our Core Values of “Respect, Communication, Customer Engagement and Ingenuity.”
Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:
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| Ü Health Insurance (with no cost | Ü Dental |
| options for employee only plans) | Ü Vision |
| Ü Wellness Reimbursement | |
| | Ü Life Insurance |
| Ü Generous Paid Time Off | |
| | Ü Short and Long Term Disability |
| Ü Paid Parental Leave | |
| | Ü Pet Insurance |
| Ü 401(K) with 6% Employer Match | |
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