JOB TITLE:  PROGRAM SUPPORT SPECIALIST LOCATION:  KINGSVILLE, TX SALARY:  $18.03/HR

JOB SUMMARY:

 The PROGRAM SUPPORT SPECIALIST supports the mission of C2 GPS by providing operational support to the workforce center staff and provides technical support for workforce customers.

ESSENTIAL FUNCTIONS

• Reviews and examines compliance reports to ensure alignment with program requirements.
• Monitors contacts and communications with customers. Coordinates required participation hours         for customers and files documentation in the customer’s original case file.
• Participates in customer hearings and submits relevant documentation to appropriate parties.
• Seeks out new ways to improve workforce services to meet labor market needs.
• Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES

• Knowledge of workforce development.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Excellent verbal and written communication skills, to include documentation.
• Ability to develop and maintain effective working relationships with management, coworkers,             Board staff, and the public.
• Ability to develop strategies and solutions.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required.
• Valid driver’s license and proof of insurance with safe driving record.
• One year of relevant experience preferred.
• Bilingual in English and Spanish strongly preferred.

+--------------------------------------------------------------------------+ | PHYSICAL DEMANDS | | | | Physical requirements include lifting to 10 pounds occasionally. Subject | | to standing, sitting, bending, and walking to perform job scope. | | Requires visual acuity, speech, and hearing. Working conditions are | | primarily in an office environment. Occasional driving and travel | | required. Flexible hours may be required. Reasonable accommodation may | | be made to enable individuals with disabilities to perform the essential | | functions. | | | |   | +--------------------------------------------------------------------------+

POSITION CODE:  CB-8810N5-PSS