Job Description

This position will fill an opening we have for a Customer Service Rep.

The applicant will be responsible for answering all calls coming into the company (no auto attendant) and will need to quickly become effective in transferring incoming calls to the appropriate sales or tech support staff. Additional phone responsibilities will include follow-up calls for recently completed sales and/or new customers, marketing campaigns, and scheduling/coordinating/enrolling students in training classes. Additionally, the applicant will be tasked with assisting our marketing efforts, including social media posts and planning/execution of advertisements, and moderation of webinars

The applicant will also need to familiarize themselves with our CRM to assist in maintenance of the service center cases (ie, creation of cases upon incoming calls and closing/follow-up for unresolved cases).

This is a full-time, 40-hour per week position located in either of our offices located in Anaheim, CA or Newbury Park, California.

Qualifications and Education Requirements

·         Must speak English and be articulate; a second language is a plus

·         The ability to communicate well and listen to customers

·         Must be able to use a computer

·         The ability to learn

·         Good time keeping

Preferred Skills

Ability to multi-task, expertise in using Microsoft Office and Outlook.  Knowledge or expertise of a CRM system would be a plus. Knowledge of Mastercam® is a plus.

Additional Notes

Benefits include a partially-funded group medical plan.  Employee-optional benefits include dental, vision, and chiropractic insurance, a variety of AFLAC programs and a 401(k)-retirement plan.

Company Description

CAD/CAM CONSULTING SERVICES INC. is a 27-year old distributor of Mastercam®, the world’s premier software for the manufacturing industry. Our customers, located throughout our Southern California territory, use Mastercam® to design and cut parts using CNC machines.