Benefits:
Bonus based on performance
Company parties
Health insurance
Opportunity for advancement
Paid time off
Training & development
AM Supervisor – Cala at Senna House Scottsdale
Property: Cala, the hotel's Mediterranean coastal restaurant and bar Located inside Senna House Scottsdale, Curio Collection by Hilton (7501 E Camelback Road, Scottsdale) Department: FOH Reports to: Restaurant General Manager Employment type: Full-time, morning shift (including weekends and holidays as scheduled)
Position Summary
The AM Supervisor leads the morning team at Cala, running breakfast, brunch, and lunch service for hotel guests and Scottsdale locals. This role keeps service smooth and polished from opening through the afternoon handover, coaches servers, hosts, bartenders, and support staff, and works closely with the kitchen, front desk, housekeeping, and engineering to deliver the warm, experience-driven hospitality Clive Collective is known for.
Shift Leadership
Open the restaurant: complete setup, side work, and floor checks before service
Lead pre-shift meetings covering hotel occupancy, group and VIP arrivals, menu features, 86s
Assign sections and stations, and monitor pace and quality throughout service
Review the manager log and PM handover; follow up on open items
Support scheduling, timekeeping, and team training
Guest Experience
Welcome in-house guests and walk-in diners with genuine, personalized service
Manage the breakfast rush driven by hotel check-outs, including special requests from loyalty members and VIP guests
Resolve guest concerns quickly and apply service recovery to protect the guest relationship
Ensure accurate, timely in-room dining service and catering events
Coordinate with banquet captain on morning events
Coordinate with the kitchen on ticket times, prep, and menu changes
Assist with event, group breakfast, and meeting-space food and beverage orders
Financial and Administrative
Operate the POS system accurately; handle cash, room charges, and credit card payments per policy
Complete shift reports, cash-outs, and daily sales and labor tracking
Monitor comps, voids, and discounts, escalating as required
Drive sales through suggestive selling, menu knowledge, and beverage upsell
Standards and Compliance
Uphold Clive Collective Culture & Standards in conjecture with Hilton and Curio Collection brand standards and hotel policies
Enforce food safety, sanitation, and Arizona alcohol service regulations
Keep dining areas, patio, and service stations clean, organized, and well stocked
Respond appropriately to guest safety concerns, incidents, and emergencies
Required
2–3 years of hotel food and beverage experience preferred, including at least 1 year in a lead or supervisory role
Experience with in-house guest service, room service, or hotel breakfast operations
Proficiency with restaurant POS systems (Micros, Toast, Aloha, or similar) and hotel room-charge posting
Strong customer service, communication, and conflict resolution skills
Ability to lead, coach, and motivate a team in a fast-paced environment
Valid Arizona food handler card and Arizona alcohol server training (Title 4) certification, or the ability to obtain them before starting
Flexibility to work early mornings, weekends, and holidays
Preferred
Experience in a boutique, lifestyle, or soft-brand hotel, or a Hilton-managed property
Knowledge of Mediterranean cuisine, wine, and craft cocktails
Experience supporting banquet and event services
Bilingual (English/Spanish)
Associate's or bachelor's degree in hospitality management preferred
Skills and Competencies
Leadership and team development
Guest-first mindset and service recovery
Menu, wine, and beverage knowledge
Time management and multitasking during peak service
Attention to detail and accuracy
Clear written and verbal communication
Collaboration across hotel departments
Physical Requirements
Stand and walk for extended periods during a shift
Lift and carry up to 30 lbs, including trays, supplies, and cases
Work in indoor and outdoor settings, including patio areas in warm Scottsdale weather
Use POS terminals, phones, and other restaurant technology
Work Environment
Fast-paced restaurant and hotel setting in Scottsdale's Entertainment District, with frequent guest interaction. Morning shift typically runs from 6:00 AM – 3:00 PM, including weekends and holidays for a property that is open 365
What We Offer
Competitive pay of [hourly or salary range]
Health, dental, and vision benefits
Paid time off and holidays
Growth opportunities within the Clive Collective family of brands