Join the GRAEBEL TEAM to build or expand your new career. We are a team of 24 capable individuals from 10 countries, speaking 12 languages, based at EMEA regional office in Prague 1.
A GLOBAL HOUSEHOLD GOODS SPECIALIST EMEA at Graebel Companies, Inc. is a key person responsible for coordinating the process of global household goods moving.
Each move is a mini-project consisting of packing, storage, customs clearance, transport, tracking, delivery, providing extra services, information and administration tasks. The Specialist is a leader of projects organizing all required activities with the support of Graebel external partners.
Graebel clients are well known global companies and their most valuable employees are our customers. You will be providing them with excellent customer service and impressing them with high quality communication skills in line with GRAEBEL International procedures and standards.
You will be working with computer programs and managing communication internally, with Graebel external partners and customers.
PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:
CUSTOMER SERVICE
Perform initial contact with customer, explains benefits, sets expectations regarding the move process and understands specific and significant concerns of the customers
Provide the customer with a comprehensive plan based on their specific needs - Manage expectations with external partners regarding expected levels of service and special requirements - Respond accurately and timely to customers in regards to questions or issues - Proactively manage communication internally, with external partners, customers and other stakeholders
Handling more complex moves, communication with VIP clients
LOGISTICS
Initiate, coordinate and monitor move services to ensure successful household goods move
Anticipate challenges and plan the most effective shipment routing - Arrange special services - auto shipment, artwork crating, high value goods or pets shipment - Selects preferred partner based on shipment routing, quality and pricing - Provides guidance relative to customs requirements - Escalation management – providing solution, problem solving, managing communication with stakeholders
PROFITABILITY
Maintain a profitability target in revenue on all moves
Monitor compliance of agreed rates with external partners - Creating clients specific quotes in line with SLA - Maintaining a low error rate - Escalate any shipments that may potentially loose revenue
CASH FLOW
Accurately processes move related documents within the specified deadlines. - Maintaining knowledge of client invoicing requirements
DATA INTEGRITY
Maintaining real time and accurate information in move management system
TRAINING
Participation in training of newcomers, other departments and support more junior colleagues
PROJECTS
Participation or leading of small internal improvement initiatives, activities or projects
Required Skills
Required Experience