Position: IT Consultant ( Part-time )
We are looking for a Part Time IT consultant that can serve our San Diego office 2 to 3 day a week, hours may vary based on the level of technical support needed.
Responsibilities:
- Provide support for the following (but not limited to) systems/infrastructure:
- Laptops and desktops, hardware, printers, scanners and other computer peripherals
- Printer support. Out of the box calibration and troubleshooting daily issues.
- Audio/Video conference room equipment, telephone systems, meeting software, messaging, and collaboration tools. Zoom and Teams support.
- MS365 suite. including Sharepoint, permissions and access management
- Support for network devices such as routers and switches, firewalls, racks, cabling, etc.
- Mobile devices management and troubleshooting
- Support IT needs in Labs/Manufacturing areas
- Support Senior Leadership’s IT needs.
- Produces and maintains documentation and asset management data for hardware and software.
- Conduct new hire orientation/ basic IT training and ensuring timely completion of offboarding.
- Perform application installation and support for common IT applications.
- Managing Imaging and Patching operations to be compliant with company policies
Preferred Qualifications:
- College degree: BS in Computer Science or Information Systems.
- 3-5 years of experience in providing IT Helpdesk support in a high-pace business environment.
- Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc).
- Strong Break / Fix skills with desktops, workstations, notebooks, printers and handhelds.
- Broad experience of IT with strong understanding of networks, servers and telecoms
- Strong customer service skills.
- Experience with the following is preferred.
- Microsoft 365, SharePoint, Office Suite, Active Directory
- Surface Pro, iMacs and Dell Laptops (Win 10)
- Understanding of various protocols, TCP/IP, HTTP(S), SSL, WWW, JMS, FTP, Telnet, DNS, DHCP, VNC, RDP, NAT, SMTP