Job Description

What does it take to create 1.1 BILLION cups of coffee a year?

Ask Cascade Coffee!

As one of the leaders in the Coffee Roasting Industry, Cascade Coffee products hold a prominent place in markets across the US and internationally, but you would never know it! Cascade works behind the scenes to provide innovation, world-class coffee roasting, and a wide variety of packaging options to highlight their loyal customer's brands. For more than 40 years, Cascade Coffee has been the premier specialty coffee contract manufacturer in the Pacific Northwest. We specialize in roasting, grinding, flavoring, and packaging coffee, to the world's finest coffee brands worldwide.

Founded by a passionate coffee enthusiast in 1977, the company operates from a 150,000 square foot manufacturing and roasting facility, more than 2 million pounds of green coffee storage facility, 50 million pounds of roasting capacity, flavor mixing systems, and 14 automated packaging lines. Cascade boasts a long-tenured and passionate executive leadership team with an unparalleled depth of the industry and functional coffee expertise.

WHY CASCADE COFFEE?

We offer a unique blend of benefits for you and your loved ones!

• Healthcare benefits | Multiple coverage levels of medical, dental, and vision plans to best fit your lifestyle and needs.
• 401k - Roth & Pre-Tax options | $1 for $1 match, up to 4% with ZERO vesting period.
• Generous Sick and Vacation plans | Starting at 5.07 hours per pay period. Cascade understands the vital importance of a quality work/life balance.
• Coffee @ Home Program! | Option to bring home innovative products not yet available to the public!
• Cascade Cares | Exciting monthly partner engagement activities that build teamwork and relationships through fun team appreciation events, and challenges.
• Cascade University Program | a fundamental foundation of Cascade Coffee is our desire to invest in developing our employee/partners, beginning with an introduction to coffee courses designed to help you learn more about the wonderful world of coffee, roasting, and packaging.
• Cascade Training Programs | Includes Operator, Roaster, Maintenance, Facilities, Quality, and Warehouse/Distribution training programs. We provide employee/partners with diversified avenues to grow and develop in their careers.
• Cascade Leadership Training Program | A two-year extensive and immersive program designed to help employee/partners who want to enter into leadership the opportunity to build all of the necessary skills for success.
• Ladder to Career Success | Designed to help employees/partners build a career path through a roadmap inclusive of all functions at Cascade Coffee.
• Employee Assistance Program | To support you and your family's overall wellbeing to achieve your best and most productive self!
• Pet insurance! | Multiple coverage levels for whatever best suits your furry (or not so furry) friend. (Exotic pets included)
• Company provided long-term disability and life insurance.
• Various Supplemental insurance programs.

POSITION SUMMARY: This position will coordinate with the sales and scheduling teams to promote accurate and timely processing of orders and exceptional customer service for customers of coffee products. Responsible for the preparation, coordination, and scheduling of shipping and receiving products.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Enter customer orders per customer PO, their shipping/receiving, and quality requirements.
• Coordinate with sales, scheduling, and customer for delivery of finished product
• Coordinate with the warehouse for picking and staging of product.
• Provide exceptional customer service when updating customers on their order status, including participation in customer calls to provide timely responses to inquiries
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Organize files and confirm receipt of documents.
• Maintain records, track and provide status updates for all customers shipments.
• Communicate needs and objectives with managers and key personnel via email, meetings, and spreadsheets.
• Assist in inventory management and reconciliation.
• Work with internal teams to coordinate outbound trucks to and from our warehouses and provide tracking information.
• Take initiative and contribute to a team environment.
• Follow proper food safety protocols and company GMPs

KEY ATTRIBUTES:

• Proactive and action oriented.
• Critical thinking and active listening.
• Creative and energetic problem solver.
• Excellent verbal and written communication
• Fast-Paced and enthusiastic.
• Detail-oriented and systematic.
• Inspirational and Collaborative

QUALIFICATIONS:

• Bachelor’s degree in applicable field (preferred)
• 2+ years previous experience in customer service and/or logistics or similar position preferred
• Proficiency in Microsoft Office Programs
• Exposure to ERP software (such as Oracle, SAP, etc.) and ability to learn new systems

Cascade coffee is committed to creating an inclusive workplace that promotes and values diversity. We celebrate our differences because we believe diversity drives innovation and leads to sustainable success. We recruit, hire and promote our partners based on capability and performance, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.