Job Description

• Attend and participate in daily team meetings and support team’s record-keeping procedure during the meeting as the team discusses clients’ clinical and case management issues and needs;
• Provide support for the team in maintaining clients’ electronic health records (EHRs) to ensure compliance with the billing and licensing guidelines set forth by Medicaid, New York State Office of Mental Health (OMH), New York City Department of Health and Mental Hygiene (DOHMH), as well as CASES Policies and Procedures;
• Maintain and update team’s program materials, including but not limited to: intake packet, program materials, team’s contact list, clients’ forms, etc.;
• Provide billing and Medicaid eligibility support, including but not limited to: weekly Medicaid eligibility checks, tracking and contacting Managed Care Organizations (MCOs) for prior authorizations, ensure entitlements information is up to date within clients’ EHRs;
• Provide administrative support for the team by responding and triaging phone calls on team’s main program number, perform receptionist duties as needed and scheduled, maintaining office supplies, checking postal mail weekly, etc.;
• Maintain team’s petty cash and MetroCards inventories, including team Amex monthly reconciliation, and reconcile with Fiscal Department regularly;
• Attend team’s administrative meetings and Program Assistants’ Meetings as scheduled;
• Provide culturally competent services in accordance with CASES policies and practice;
• Perform other duties as required by the Team Leader, Director of ACT Services, and executive staff.

Qualifications

• Bachelor’s degree preferred (BA, BS) or some college experience, or High School diploma with 7 years related work experience;
• Some previous experience with Medicaid and Managed Care billing preferred;
• Exceptional communication, organization, and customer service skills;
• Ability to operate with purpose, urgency, and accuracy in a fast-paced, deadline-driven environment while maintaining client confidentiality;
• A team player and self-motivated;
• Proficiency of Microsoft Office and willingness to learn new databases as needed;
• Fluency in Spanish preferred.
• Individuals with lived experience are encouraged to apply.

Additional Information

SALARY: $35,000-$45,000

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position, without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal justice system. Your information will be kept confidential according to EEO guidelines