Advance your career on a project that supports an enterprise-class U.S. Federal Agency in Washington, DC. We are looking for an experienced, resourceful, and innovative cloud network and infrastructure engineer who is passionate about virtual networking in a large, distributed cloud-focused environment to utilize their knowledge of systems engineering and networking technologies.

Duties/Responsibilities:

Deploy, configure, maintain, and monitor eGain’s corporate and Cloud network infrastructure,

Firewalls, routers, NAT gateways, VPN, proxies, load balancers, and other boundary security devices,

AWS VPC, VPC gateway, transit gateways, and ELB,

Azure VNET, Security groups, and ExpressRoute,

Deploy, configure, maintain, and monitor servers on Windows and Linux platforms,

Hypervisor VM administration (Hyper-V and/or VMWare),

Infrastructure based on AWS and Microsoft Azure platforms,

Optimize reliability, performance, supportability, and security of infrastructure,

Provide technical inputs in the design and review of architecture, policies, and procedures to ensure security, reliability, availability, performance, and backup and disaster recovery of infrastructure,

Create and document network architecture and design decisions,

Automate routine tasks for deployment, configuration, and monitoring for all of the above,

Work with a 24/7 cross-geography team on network and Infrastructure related tasks.

Education and Experience

4+ years as an Infrastructure Engineer or Cloud Network Engineer, with at least 2 years of experience with AWS and Azure

Strong knowledge of internet routing protocols and techniques such as TCP/IP, IPSec, NAT \ Firewall rules, and static and dynamic routing protocols (BGP, OSPF).

Deep understanding of cloud network technologies, network virtualization, VPN, and overlay architectures. Proficiency in network engineering and security around firewalls and VPNs

Experience with Microsoft Windows and Linux administration and scripting – PowerShell, Python, or Bash scripting.

Basic Qualifications:

U.S. Citizenship is a requirement

Bachelor's Degree in Information Systems, Computer Science or a related technical field from a four-year college or university.

5+ years relevant experience and/or training; or equivalent combination of education and experience. 7+ years’ experience in lieu of degree.

Minimum of 5+ years of experience developing SharePoint solutions.

Able to obtain and maintain a Moderate Risk Background Investigation (MBI) security clearance.

Preferred Qualifications:

Cisco Telephony software knowledge to include: Cisco Unified Contact Center Enterprise (UCCE), Intelligent Call Manager (ICM), and Finesse, etc.,

Experience provisioning UCCE accounts,

Telecom skills- Troubleshooting issues such as drop calls within the Intelligent Call Manager (ICM) and Contact Center Services Division (CCSD) environment,

Contact Center Analyst skills,

Solid troubleshooting skills.

Flexible work from home options available.