Benefits:

401(k)

Bonus based on performance

Competitive salary

Health insurance

Paid time off

You will lead a team of Global Sales Support Representatives responsible for the entry and accuracy of sales orders and Customer follow-up, in support of the achievement of internal financial goals, and to ensure our customers receive top notch customer service.

Essential Duties and Responsibilities:

Responsible for training and cross-training of team.

Monitor daily activities to ensure that accuracy, customer service and quality of work standards are being maintained.

Contribute to the development of processes and procedures that will improve accuracy and responsiveness.

Support the team as needed with order entry, customer follow-up, etc.

Troubleshoot and resolve workflow or systems issues.

Develop, manage, and maintain tools to manage key metrics, and understand drivers and impact of changes.

Prepare weekly and monthly reports highlighting key performance metrics.

Lead the Global Sales Support team on continuous improvement projects, collaborating with other departments when needed.

Minimum Educational Qualifications & Experience:

Minimum of 5 years’ experience in Sales Operations/Support and Customer Service, preferably in the electronic component industry.

Minimum of 2 years’ experience in managing others or leading teams or team projects.