Job Description

With over 100 offices and nearly 6,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.  

CBIZ has been honored to be the recipient of several national recognitions:

• • 2022 Top Workplaces USA
    • 2022 Great Place to Work Certification
    • Top 101 2021 Best and Brightest Companies to Work For in the Nation
    • 2021 America's Best Mid-Size Employers
    • 2021 Best and Brightest Companies in Wellness

CBIZ Network Solutions provides onsite technical support to Edward Jones home and branch office locations in the US and Canada. We are a trusted Edward Jones vendor with a strong focus on customer service. Our team troubleshoots and repairs computers, printers, telephone systems and other technical components. In addition, our team provides onsite technical support to Edward Jones as needed to coordinate projects, manage processes and provide software solutions.

  ESSENTIAL FUNCTIONS AND PRIMARY DUTIES

• Coordinate and administer project roll-out and installation activities, including shipping equipment and tracking assets.
• Provide administrative  support to field service technicians.
• Work with field service technicians to administer equipment installations and software implementations.
• Communicate with vendors ensuring projects are on schedule and administrative issues are resolved quickly and accurately.
• Open project tickets for field dispatch.
• Develop documentation in coordination with CBIZ and Edward Jones associates. 
• Communicate directly with Edward Jones Financial Advisors and Branch Office Administrators in identifying and meeting business needs related to Project activities.
• Provide excellent customer service and support in every situation.
• Perform all other duties as assigned.

PREFERRED QUALIFICATIONS 

• Associate degree from an accredited college or technical school, or equivalent experience
• One to two years of administrative and/or project coordinator experience

  MINIMUM QUALIFICATIONS

• Strong troubleshooting/problem-solving skills
• Basic Math aptitude
• Ability to prioritize multiple projects and meet deadlines
• Excellent customer service delivery
• Strong verbal and written skills
• Excellent attention to detail
• Demonstrate an ability to analyze data, interpret results and seek solutions
• Proficient in Internet and Microsoft Office Suites

Company Description

CBIZ Network Solutions provides onsite technical support to Edward Jones home and branch office locations in the US and Canada. We are a trusted Edward Jones vendor with a strong focus on customer service. Technicians provide maintenance, install, MAC, Help Desk and project support to Edward Jones branch offices, vendor sites and home FA locations in specified service territory. Responsible for troubleshooting, repairing and upgrading all electronic voice, data and AV hardware including but not limited to network equipment, desktop terminals, monitors, printers, telephony equipment and cabling including terminations. Equipment serviced is subject to change as business needs dictate. In addition, our team provides onsite technical support to Edward Jones as needed to coordinate projects, manage processes and provide software solutions.