Job Description

GENERAL SUMMARY: Under general direction, the CBO Patient Financial Experience Specialist is responsible for Henry Ford Health true and residual Self-Pay accounts. Identifies and determines in accordance with established policies and procedures - the accuracy and completeness of patient financial, insurance and demographic patient information to ensure patient responsibility is accurate.

Qualifications

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or equivalent
• One-year prior experience in a healthcare revenue cycle position

PREFERRED QUALIFICATIONS:

• College coursework in accounting, business, or healthcare administration
• Intermediate knowledge of Microsoft suite products

CORE COMPETENCIES:

• Effective communication with patients, colleagues, and leadership
• Ability to work independently
• Proficiency in patient financial, insurance, and demographic information management
• Knowledge of healthcare billing policies and procedures