Job Description

  ASSOCIATE ACCOUNT MANAGER, CLIENT EXPERIENCE

WEST CALDWELL, NJ

Our ideal candidate values a culture that is committed to the following:

 - Bringing the best version of ourselves every day.  

 - Keeping our minds open, communicating respectfully and effectively, showing empathy, and being accountable to               achieve our common purpose; TO BE EXCEPTIONAL PARTNERS TO ONE ANOTHER AND THE CLIENTS WE SERVE.

Respectfully, others need not apply.

Key Responsibilities:

CLIENT RELATIONSHIP/PROJECT MANAGEMENT:

• Effectively support and/or manage day to day client needs & expectations. 

• Participate in client status meetings

• Ensure SLA’s and program expectations are being met.

• Work in conjunction with other departments to manage tactical program/job execution including, but not limited to, inventory & order management, ad hoc offset and digital print, standard direct mail and fulfillment projects.

• Provide real-time status on all projects to internal project teams and client stakeholders.

• Timely project follow-up – anticipate and manage project delays.

• Proactive inventory management – low stock/short date/expired inventory analysis, periodic cycle counts, inventory destruction.

• Quoting/Invoicing/PO trending with guidance of manager, as needed

DESIRED SKILLS AND EXPERIENCE:

• Bachelor’s Degree (BA/BS) preferred, not required.

• Multi-Channel e-commerce fulfillment program experience a plus

• Proficient in Microsoft Office Suite (Excel, Word, Outlook)

• Initiate and maintain good organization of records and information.

• Strong attention to detail 

• Excellent oral, written, and interpersonal communications skills

• Demonstrated ability to work in a team structure, as well as independently, in a fast-paced environment.

ABOUT OUR COMPANY

CCG Marketing Solutions delivers a single source supply chain partnership for CRM & direct to consumer distribution. We have vertically integrated from concept to multi-channel distribution the ideation, technology, custom sourcing, branded merchandise, packaging design, print production, secondary packaging, warehousing, fulfillment, and measurement within a single facility and managed via a single point of contact for brand marketers.