Job Description
CCMC CURRENTLY HAS A PART-TIME MEMBER SERVICES ASSOCIATE POSITION AT ANTHEM RANCH IN BROOMFIELD, CO.
Responsible for entry desk operations including membership registration, cash handling for lifestyle and club events, information dissemination and assisting patrons by phone and in person.
The Member Services Associate will develop strong working relationships with homeowners and volunteers; greet members, guests and vendors at the service area, scan identification cards, answer telephones, take messages, direct calls, and provide general information; answer customer questions regarding hours, facility information, services and programs; log in/out and distribute activity equipment and keys. Ensure that equipment and keys are returned at the end of the day in good condition; assist with registration for programs, activities, and classes. Process payments from resident events. Register transactions on computer, issue receipts, and tickets. Perform cashier responsibilities; in accordance with board-approved policies, administer membership programs, including but not limited to, issuance of activity cards, guest passes and maintenance of owner contact information; assist with equipment and room set-up and takedown for various homeowner activities, programs, clubs, classes, and sport/fitness opportunities; maintain a clean environment by performing light janitorial duties as required or assigned to include sanitizing areas and light housekeeping; enforce board-approved rules for use of the Center; report accidents, unsafe conditions, or problems to the appropriate supervisor.
The ideal candidate will have a minimum of 6-months experience in a customer service environment; High school graduate, GED or equivalent; ability to maintain CPR/First Aid certification; six months experience in a customer service environment; basic cash handling skills; display the following: excellent customer service skills, a positive, outgoing personality, the ability to work as a team player, and substitute when necessary; have flexible hours; effectively both orally and in writing; knowledge of Microsoft Office products.
Work is conducted primarily in an indoor environment. However, preparation, implementation and assistance of some activities may take place outdoors. Employee may be required to repetitively lift and move up to 50 lbs. This position is part time and works evenings and weekends. This position is approximately 15-20 hours per week (depending on season); additional hours as needed; schedule is subject to change.
Experience in working with adults over age 55 and working for a community association is preferred.
Settled in the Colorado Front Range with eye-popping views of magnificent Rocky Mountain National Park and only a half-hour’s drive from Denver, Anthem Ranch in Broomfield, Colorado, blends beauty and convenience in a beautiful community for active adults age 55 and better. The heart of Anthem Ranch is the 32,000-square foot Aspen Lodge Recreation Center. The state-of-the-art fitness center is equipped with aerobic and weight equipment, an indoor pool and walking track, and billiards room. There is an outdoor pool too, plus tennis, pickleball, bocce, shuffleboard, and walking and biking paths.
If you are interested, please email you resume to Robyn Biggers at rbiggers@ccmcnet.com.
Company Description
From our guiding principles to our company culture, we emphasize integrity, respect, service and community. Our team members are the strength behind CCMC. We’re continuously looking for skilled individuals interested in becoming valuable members of our team. If you’re driven to succeed and enjoy building strong client relationships in a supportive environment focused on learning. CCMC team members enjoy a comprehensive benefits package including medical, dental and life insurance; company-matching 401k contributions; flexible spending accounts; paid vacation, holiday, medical and volunteer time; an employee assistance program, and professional education opportunities. WHAT DRIVES US? At CCMC, we build community by bringing people together in the neighborhoods where they live and in the offices where we work. Simply put, we create experiences that connect people. We’re committed to helping our team members grow personally and professionally. Through a variety of training programs and opportunities, as well as sponsoring industry certifications, we equip our teams with the skills and knowledge needed to succeed. Through our HomeWorks program, we are proud to partner with first-class organizations across the country to provide hands-on support, in addition to monetary donations. We also proudly offer eight hours of paid volunteer time to all full-time team members.