Responsibilities:

• Collaborate with delivery team members to deliver quality outcomes to business partners
• Complete discovery to determine business needs and requirements 
• Conduct business analysis to recommend technical solutions 
• Clearly document business user requirements and functional needs 
• Consult with management on system principles and best practices 
• Document existing business processes and proposed modified business processes. 
• Document appropriate business rules, policies, and standards 
• Communicate effectively with both business partners and technical team about the business requirements and development of solutions 
• Provide technical instruction/assistance on how to use automated applications 
• Investigates reported system malfunctions and document findings 
• Provide training to end users
•  Acts as applications developers’ primary point of contact to answer (or follow-up on) workflow and design related questions and issues
•  Analyzes business system operation/function solutions for feasibility 
• Documents business system operation/functions and proposed changes/modifications 
• Participates in system analysis and design 
• Builds data test files 
• Performs system testing 
• Supports business UAT efforts 
• Set and implement industry best practices with other BAs on the team 
• Coordinate with leadership on performance evaluations 
• Coach and mentor other BAs

Qualifications:

• System design and analysis

• Needs assessment techniques

• Quality service standards

• Specification development and writing

• Process modeling and diagraming techniques

• Requirements elicitation

• Facilitation to solve problems

• Conveying users perspective to technical people in technical language and technical perspective to users in non-technical language;

• Using logic and analysis to identify the strengths and weaknesses of different approaches

• Conducting tests to determine whether equipment, software, or procedures are operating as expected

• Reorganizing information to get a better approach to problems or tasks.

• Ability to communicate information to others, orally and in writing