IT Systems Support Generalist

Location: Oklahoma City, OK

Type: Fulltime permanent

Compensation: Salaried + Benefits

Interview: phone/video/F2F

Candidate: US Citizen and GC (NO 3rd party C2C)

Description

The system administrator position provides technical and administrative support for all IT aspects of the business; maintains advanced knowledge of existing hardware and software in use to maximize the efficiency of the network and users’ utilization of them, and provides written documentation which evaluates IT system data on periodic intervals; works with CIO on IT advisement regarding technology in the organization.

Responsibilities:

• Assist in providing IT infrastructure and IT software related support with problems reported by users (Tier 1-Tier 3).
• Maintain an adequate level of knowledge of operating system and application software being used to provide high levels of support to users.
• Plan and implement new infrastructure and security measures built around the internal processes and procedures of the business.
• Implementing changes in production environments
• Maintenance and implementation of current or new network, storage, and security tools.
• Develop computer and/or voice usage policies and standards as required.
• Monitor compliance with policies and regularly report to CIO.
• Issue technical bulletins to inform users of system changes.
• Act as a technical advisor to systems analysts, application specialists, and operations personnel.
• Maintain and use programs to record system use and analyze equipment use.
• Provide CIO with regular reports detailing computer and/or voice system service levels, maintenance, throughput, turnaround, and response times.
• Analyze computer and/or voice system malfunctions, including the number and type of re-starts, processing delays and errors, and other evidence of unsatisfactory or unusual conditions.
• Develop action plans to address unsatisfactory occurrences.
• Respond to and resolve calls referred from the Help Desk using resources.
• Manage technical Performance Improvement programs, stressing quality control of service to users.
• Evaluate and manage service contracts for computer and/or voice systems, including recommendations for renewals and cancellations.
• Ensure data/system security by protecting the corporate Information Technologies from unauthorized access, use, or interruption:
• Research and recommend security measures to be included in the installation of new systems of application programs.
• Inform CIO of the status of system management issues.
• Perform the role of the Application Specialist as requested and/or needed.

Qualifications:

• Five years of related experience; to include technical analysis, systems analysis, computer service/repair.
• Experience in telecommunications systems.
• Experience with high and low-level computer command.
• Knowledge of computer network products as demonstrated by work experience or education.
• Strong written and verbal communication abilities
• Responsible for resolving computer issues requiring a high level of problem-solving skills. Excellent logical thought processes are required.