Role Description

We are seeking a CCaaS-AWS Connect-Senior Engineer for a contract position, working on-site in Phoenix, AZ. In this role, you will design, develop, and maintain cloud-based contact center as a service (CCaaS) systems using AWS Connect. Daily responsibilities include software development, infrastructure management, implementing cloud solutions, database administration, and system optimization. You will collaborate with cross-functional teams to ensure the delivery of efficient and secure cloud environments while identifying opportunities for system improvements.

Qualifications

Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline. DevOps and Observability.

Experience with automated release management using GitHub Actions.

Experience in architectural design and modeling should possess strong skills in designing and modeling complex systems and architectures.

Good understanding of data structures, algorithms, and design patterns

Great written communication and documentation abilities

Strong understanding of cloud security architecture and Encryption and OAuth.

Looks proactively beyond the obvious for continuous improvement opportunities.

Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.

Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.