Job Description

Cowles Operating Company in North Haven, CT has an immediate opening for a Customer Service Representative.

SUMMARY:    Under the supervision of the General Manager, this non-exempt employee is responsible for Customer Service duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING. Other duties may be assigned. 

·         Responsible for direct customer contact, by phone, fax, mail or electronic mail in all areas relating to inquiries, order entry and status,

                 pricing, product availability, scheduling, delivery dates, packaging, shipping, and responding to customer questions.

·         Responsible for order entry and invoicing for the Division, including online sales

·         Process warranty transactions. 

·         Inform customers of current promotions and specials. 

·         Maintain sales records including invoices, credit information and shipping records. 

·         May work with inventory control, production and shipping personnel to confirm delivery dates or track missing/delayed shipments.

·         Consult with outside sales representatives/managers on customers behalf. 

·         Must be able to communicate effectively with customers, outside salespersons and company personnel. 

·         AS400 experience helpful. 

·         Must be proficient in the use of Microsoft Office (Excel, Word) and Internet Access.

·         Maintain equipment and work area in a clean and orderly condition.

·         Follow prescribed safety rules and regulations.

·         Work with accounting department Receivables

·         Collections disputing fines from large retailers

·         RGA process (due to customer complaints)

·         Helpful if familiar with the EDI program (Electronic data Interchange)

·         Perform other similar or related duties as required or directed.

COMPENSATION

We offer a competitive salary with an excellent benefit package, including medical, dental, vision, vacation, paid holidays, life insurance, matching 401(k), and more.

PLEASE SUBMIT YOUR RESUME by email to personnel@ccowles.com or send to C. Cowles & Company, Attention Human Resources, 126 Bailey Road, North Haven, CT 06473 or fax 1-203-764-1713.

C.Cowles & Company is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Company Description

C. Cowles & Company was founded in New Haven, Connecticut over 175 years ago. The company has evolved from manufacturing hardware and lanterns for horse drawn carriages to a multi-divisional manufacturer serving the automotive, heating and other industries. Today, with three operating divisions, C. Cowles is a leading manufacturer of oil and gas fired burners and operating controls used in residential and commercial heating applications, and plastic profile extrusions for the automotive and other industries. With a constant focus on product development and improved manufacturing methods, C. Cowles & Company’s divisions maintain leadership roles in the industries they serve.