WHO WE ARE:

At California Dental Group, our mission is to make a positive difference in the lives of children, youth and adults by offering the highest-quality dental care in a private-office atmosphere. By providing a team of professional, highly educated, honest, compassionate and committed employees, we aim to improve patient health, appearance, self-confidence, and overall quality of life. This philosophy comes from the very top from Dr. Kamran Sahabi, a leading general and cosmetic dentist in Los Angeles. Currently we operate 10 Offices all around Los Angeles, San Bernardino and Riverside County.

WHO WE'RE LOOKING FOR:

We are looking for both part-time and full-time Call Center Operators to join our awesome team in Los Angeles. Our candidate must have a friendly demeanor with high energy , they must have a love for interacting with people, possess an inviting personality, have great customer service, be motivated, dependable, responsible and have a desire to help our patients. If YOU are inspired to do good and improve the oral health of our community which in turn will improve the over all health of the patients as well, then this may be the career for you!  HOURS OF OPERATION:

Monday - Friday from 8:00am-8:00pm (Morning shift 8:00am-3:30pm, evening shift 3:00pm-8:00pm) Saturday 8:00am - 3:30pm Sunday 8:00am - 1:00pm

*YOUR SCHEDULE WILL DEPEND ON YOUR AVAILABILITY

PAY: $16 TO $18 PER HOUR PLUS COMMISSION

WE OFFERS BENEFITS INCLUDING MEDICAL, DENTAL, VISION, 401K, LIFE INSURANCE, AND PTO, FREE GYM MEMBERSHIP TO OUR FULL TIME EMPLOYEES.

RESPONSIBILITIES

The Call Center Operator takes calls from customers answering questions, scheduling appointments or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems. Call Center Operators complete customer service tasks that ensure customers have the information and assistance they need and maintain the company's positive reputation. They often have the following responsibilities:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company's new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Collaborate with other call center professionals and training manager to improve customer service
• Help to train new employees and inform them about the company's customer management policies
• Most Call Center Operators are responsible for keeping records of information received in conversations and log it into the call center database.

Skills and Qualifications

• Dental knowledge is going to be helpful
• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a company's products and/or services
• Ability to speak multiple languages, especially those common among callers

EDUCATION High School diploma or Equivalent  PREFERRED IF YOU HAVE: • Experience in active call center environment • BILINGUAL IN SPANISH AND ENGLISH, REQUIRED._ _

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California Dental Group is an equal opportunity employer that does not tolerate discrimination in the workplace.