Benefits:

Bonus based on performance

Competitive salary

Free uniforms

Paid time off

Training & development

Operations Manager

Compensation:

$60,000.00 - $75,000.00

Company Overview

Cedar Glen is an industry leading commercial landscape maintenance and snow & ice management company that services clients across Vermont. It is our mission to be a premiere and sought-after employer known for providing high quality service, to be profitable in all we do, and to have a healthy culture rich in safety, mutually beneficial relationships, and continuous improvement. Our team members enjoy career development, advancement opportunities, world class training, the best benefits in the industry, work-life balance, modern equipment, the latest technology, and more!

Description of the Job: The Operations Manager is critically important to our growth and success. The Operations Manager is responsible for leading your lawn maintenance crews, bed maintenance crews, landscape enhancement crew leaders and crew members to provide quality landscape maintenance, snow & ice removal and landscape enhancement services to residential and commercial properties safely and efficiently. In addition, Operations Manager must develop the people that report to them. Success in this position is indicated by jobs in which contracts are renewed, jobs completed in the budgeted hours, and low negative turnover of crew members.

Benefits

No seasonal layoffs

4-day workweek / 3-day weekends (Season and Weather Depending)

Referral bonuses

PTO

Cell Phone Reimbursement Allowance

High Quality Training

Career Growth and Development

Company provided uniforms

Advancement Opportunities

And more...

Job responsibilities include, but are not limited to:

Coach, train, and actively develop field personnel

Overall human resource management of field staff. Includes hiring, performance management, training, coaching, mentoring, and development of staff to reach full potential for each individual and the company. Identify and develop crew leaders.

Manages labor to set schedules and oversees all equipment and materials needed to accomplish production needs.

Ensures all work is completed in adherence to safety guidelines.

Conducts weekly safety training and inspections on job-sites.

Supervise employees, oversees attendance records, enforces proper uniform usage and equipment use.

Visit job sites monthly, observing quality and organization of work, identifying and resolving training issues, and taking necessary actions to ensure high quality of work.

Respond to customer complaints ensuring proper handling to achieve excellent customer service.

Maintain day-to-day knowledge of customer contracted services

Monitors budgeted hours versus actual hours and takes appropriate steps to ensure proper tracking is in place and performance requirements are met.

Safe utilization of all company equipment including trucks, lawn maintenance and landscape assets.

Daily review and approve field personnel timesheets

Oversight all aspects of operations and production for landscape maintenance, landscape enhancement and snow removal services to residential and commercial properties

Ensure work is being conducted in a safe manner, and maintain work areas safe for the employee, the customer, public and the environment

Oversight of the branch's fleet of trucks, equipment & tools, making sure they are being maintained in accordance with company approved standards

Ensure proper facility cleanliness and maintenance

Assure facility and its assets are secured at the end of the day

Establishing and promoting positive relationships with local vendors, service partners, local & state agencies, and the general public locally

Always represent the company in a positive and professional manner

Continue to develop and improve skills and techniques through a commitment to continuous improvement

Stay well-informed of changes and advances in the world of commercial landscape maintenance, enhancements and snow & ice management.

Communicate with account manager regarding job site and service issues.

Maintain commercial pesticide applications certification

Be an active part of our training process by attending or conducting certification training sessions on a regular basis.

Plan, schedule and supervise daily production activities on assigned contracts

Develop a clear understanding of the hourly and cost budgets for each of our jobs. Monitor by reviewing job hours, reports, and job costs regularly and taking action as needed. Communicate budget hours to crews.

Ensure work is being conducted safely for the employees, the customers, the public and our environment Landscape maintenance

Participation in 24/7 critical snow and ice management services

Requirements

Valid Driver’s license with acceptable driving record

Able to safely operate commercial vehicles and trucks with trailers

Trainable, coachable, and able to grasp new concepts quickly

Able to work outdoors in different weather conditions

Able to be on call 24/7 during winter season months

Able to handle the physical demands of the position

Be punctual and reliable

Accountability to themselves and to their team

Be someone others want to work with

Have a positive and friendly attitude

Professional-level knowledge and experience within the commercial landscape maintenance and snow removal industry (preferred)

Must have management experience and have excellent managerial skills

Extensive knowledge of operations and production management

Be self-motivated, well organized, and strong time management skills

Required to be on call 24/7 during the winter season including weekends and holidays

Must be time flexible, without schedule restrictions

Must have working knowledge of computer programs including Microsoft Office; Word, Excel, and Outlook

Key Performance Metrics

Overall profitability

Safety Record

Employee retention

Customer Retention

Cedar Glen Property Maintenance, Inc. is an Equal Opportunity and E-Verify Employer