Job Description

Mon-Fri  8-4:30pm  Mon-Fri / 37.5 hours per wk This will be working remotely for now, but will be required to come into the office as needed Candidates must be local at time of submission, Candidates must also be able to start within 2 weeks of an offer being made. This position is not eligible to bill overtime. Must have excellent Customer Service skills, Professional communication and writing skills Answering and triaging Customer support phone calls and emails to appropriate teams - 65% using Serivce Now to create, track and resolve customer support tickets - 20% Assisting the TennIIS Help Desk Manager with clerical tasks - 10% Assisting with Immunization Register Record requests and de-duplication - 5%

The ASA2 would act as the primary point of contact for external customers making a support inquiry to the VPDIP Help desk vie phone and or/email.    Answer customer Support phone calls and monitoring emails for inquiries  Opening support tickets in the Service Now Customer Support Management System  Assisting with Immunization Registry Record requests  Assisting the TennIIS Help Desk Manager with clerical tasks  De duplicating records and merging duplicate records  Preparing weekly reports to track the number and type of incoming customer support inquireies  Managing VPDIP contact lists Previous experience with Help Desk Ticket tracking software tools, specifically "Service Now" is preferred, but not required.

Company Description

CEI Staffing is a provider of staffing support services. Based in Sunrise, Florida, we serve the neighboring locations and all over the country with first-rate recruitment and human resource solutions that are specifically attuned to their industry’s unique needs. We take pride in offering the best available personnel for staffing assignments. CEI Staffing was formed to successfully fulfill healthcare, administrative, and professional support services for Federal, State, and Local government agencies and commercial entities. The organizational and individual commitments of our staff of managerial and technical personnel are the basis for the strength of our team. Our commitment to excellence is reflected in all facets of our work and will be reflected in our performance as your support services provider.