CENTRL is a super-fast-growing Silicon Valley technology company focused on ThirdParty Risk, Due Diligence, CyberRisk, and Security with offices in the SF Bay Area, NY, Australia, and India. CENTRL's clients include leading companies around the world including several Fortune 500 firms. CENTRL is led by a highly experienced management team with a proven track record and is backed by some of the leading investors such as Providence Strategy Growth and Susquehanna Growth Equity

In this role, you will be part of our Tier 2 team supporting our Enterprise B2B SaaS platform. As a product support specialist, you are responsible for handling support escalations, troubleshooting issues, identifying solutions for issues on our customer's behalf, and providing fixes as necessary all along ensuring that high customer service standards are met.

Looking for talented, professional, and technology-skilled individuals.

Perfect for recent college grads, an individual starting off in their career, or career change.

Job Responsibilities

• Helping customers with application support needs, account issues, support escalations, and general technical questions when necessary
• Perform troubleshooting to identify causes and recommend/provide remedies to user issues
• Manage and support client technical integration projects
• Provide feedback and analysis to our internal product development team on enhancements & improvements to the product
• Serve as a conduit between our client services team and product engineering team to research, replicate and identify technical product issues
• Assist with client configuration updates
• Assist with client and usage reporting needs
• Assist the Sales team with demo setups and sandbox environments
• Assist with client onboarding activities
• Help develop regular website/application, adoption, usage, and customer support metrics & analytics
• Help manage our internal Knowledge Base & Production documentation collateral

Minimum Qualifications

• Bachelor's degree in Computer Science or equivalent practical experience.
• 1-2 years of experience in customer service for application support

Preferred Qualifications

• Excellent technical aptitude and comfortable with learning new applications and software tools
• Wants to build upon existing experience with analytics, modeling, and reporting
• Looking for progression once gain experience with the company, industry, market, technology, and product
• Willing to help provide input and insight for new product features & enhancements
• Strong planning, organization, & communication skills
• Previous experience working with or supporting SaaS products
• Experience working with SQL queries
• Experience in front-end web development including HTML and JavaScript
• Experience in Angular/AngularJs, and JAVA
• Knowledge of RESTful web services and working experience in client tools like Postman
• Good time management and customer engagement skills

CENTRL offers

• Competitive salary, performance bonus, and company equity
• Comprehensive benefits package including 401K, medical, dental, and vision plans for you and your family
• Generous PTO

CENTRL's platform helps banks, financial institutions, asset owners and other companies manage their Fund & Investment, Custodial, & Securities Due Diligence, Third-Party Risk, & Cyber Security, all areas that are ever-changing, growing, and global issues.

CENTRL is a SaaS-based platform, serving companies in multiple verticals and geographies.

At CENTRL, we believe that people do their best in a culture that encourages teamwork, innovation, and inclusion. These values serve as the foundation of our culture, which is collaborative, dynamic, fast-paced, and drives our obsession in delighting our customers.

We live and breathe these values every day. And together, we're committed to helping our customers solve real business challenges with CENTRL technology.