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Help Desk Specialist

CFS - Technology

Help Desk Specialist

South Bend, IN
Full Time
Paid
  • Responsibilities

    Job Description

    We are seeking a Help Desk Specialist to join our team! You will resolve computer-related issues for your clients.

    RESPONSIBILITIES:

    • Provide technical assistance with computer hardware and software
    • Resolve issues for clients via phone, in person, or electronically
    • Recommend hardware and software improvements
    • Track customer issues and resolutions

    QUALIFICATIONS:

    • Experience with O365
    • Knowledge of VPN administration
    • High level experience with group policy
    • Previous experience in IT, customer service, or other related fields
    • Ability to build rapport with clients
    • Strong troubleshooting and critical thinking skills
    • Positive and professional demeanor

    Company Description

    CFS is a leading, employee-owned staffing firm—the largest one founded by CPA firms. With more than two decades of experience helping companies locate, attract and hire exceptional accounting, finance & IT professionals, CFS has unique resources to better understand hiring needs, attract higher-caliber candidates and assess candidate potential. Established in 1994, CFS today operates 30+ offices across 21 states and the Caribbean. Serving most major U.S. markets and beyond, CFS connects companies with candidates, from entry-level to executive level, temporary to direct hire, and project support to interim management. CFS was named to Forbes’ list of “Best Professional Recruiting Firms” three years in a row and also cited by LinkedIn as one of the “Most Socially Engaged Staffing Agencies” two years in a row!