Short Description:
CFSA seeks an experienced IT consultant to support D365 Solution Administration, Development, and pipeline deployment, with a minimum of 15 years of relevant experience.
Complete Description:
DC Child and Family Services Agency seek a skilled and experienced Dynamics 365 CRM Administrator /Developer led to join our CCWIS project, STAAND. As a senior technical consultant, you will be responsible for the backend Dynamics 365 solution, including leveraging XRM Toolbox/plugins, running advanced XML queries, Dataverse custom entities, pipeline deployment management, Solution configuration, and development to meet business needs. In addition, you will be responsible for
developing business process flow diagrams, supporting Product Owners in creating user stories and acceptance criteria, and collaborating with various stakeholders to capture, refine, and deliver business requirements into a working solution.
Responsibilities:
The specific responsibilities include:
Provide Dynamics backend support involving XRM Toolbox/Plugins, Advanced XML Queries and Dataverse custom entities to manage data fix, hotfix, patch updates, and scheduled monthly product enhancements
Leverage Power Platform components including power automate, copilot studio and power apps/pages features to process backlog requests and tier 4 support requests
Manage Azure DevOps (ADO) deployment pipeline with integrated code repository for various environments supporting Dev, QA, Training, Pre Prod and Prod
Serve as hands-on Dev lead overseeing technical development and configuration management, including Sprint ceremonies
Review, design, and implement Azure DevOps (ADO) R2 Feedback work items and R2 User Stories Backlog for Product Owners
Configure/Develop No-Code/low-code power App pages to address major pain points for R2 Program Staff members based on prioritized user stories in ADO.
Coordinate with the STAAND team to facilitate code release and deployment.
Review R2 Feedback from POs and recommend design options.
Conduct targeted Solution Modeling/Design sessions with POs/SMEs
Develop technical/design specs for the Development team.
Demo final changes/business flow to the POs/SMEs
Provide recommendations on process reengineering.
Coordinate design with Technical Leadership
Manage CRM Security, configuration, APIs, PowerApps Portal and platform release updates.
Configure CRM Dashboards, view and manage enhancements.
Coordinate with MS Premier Support for troubleshooting issues and work on escalation/resolution
Update ADO work items, queries, and dashboard to manage and track workstream activities
Support release cycle, maintain STAAND R2 Code base, code merge and automated code quality check.
Advisory support to Product Owners (POs)
Provide guidance to POs to understand workflows.
Showcase configuration options to improve experience or address pain points
Walkthrough Dynamics screens and workflow to deep dive into specific areas
Guidance to Quality Assurance (QA), Reports, and Training Team
Create tip sheets to support QA and training activities
Provide targeted walkthrough of scenarios for QA and training team
Provide clarification and answer technical questions from the QA and training team.
Weekly Status Updates/Project Meeting Participation
Provide Weekly Status Updates on tasks completed and pending work items.
Participate in scheduled Project Meetings
Candidate Skills Matrix:
Following sections are to be filled by the candidate:
Skills | Required/Desired | No. of Years | How many years of experience candidate has? Bachelor’s degree in IT or related field or equivalent experience | Required | 15 years | Development lead experience overseeing technical implementation and configuration management, including participation in Agile sprint ceremonies | Required | 11 years | Prepare complex configuration, design, technical and architectural documentation | Required | 11 years | Hands-on involvement in complex, large-scale technology initiatives | Required | 11 years | Skilled in LAN/WAN network technologies | Required | 10 years | Background in server operations and support for both Linux and Windows systems | Required | 10 years | Background in Human Services and Child Welfare | Required | 10 years | D365 and Power Apps Administration experience | Required | 6 years | Skilled in Dynamics 365 development and functional configuration, with hands-on experience in implementing automated deployment pipelines | Required | 6 years | Experience with Power Automate, Azure Dev Ops and Azure App Services | Required | 6 years | MS Visio Experience | Required | 3 years | Provided support to the District of Columbia Child and Family Services Agency (DC CFSA) | Required | 1 year | Proven experience in managing projects from initiation to delivery | Highly desired | 5 years |
Background check:
Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.