Job Description

CHECKredi is the leading provider of NSF check recovery and credit card processing. We are a full service payment processing company that specializes in small to midsize businesses. We work with merchants throughout North America to provide business owners with the most cost effective ways to accept a variety of payments. Customer Service Representatives make and receive calls from customers to clear their account balances in a friendly environment.

THIS IS NOT A REMOTE POSITION

· Make outbound and receive inbound calls to gather or clarify information with accounts

· Accurately document all information pertaining to accounts

· Interact with internal and external customers in a manner which shows sensitivity, tact and professionalism.

· Ability to negotiate with customers

· Conduct every call according to the call model

· Possess investigative techniques and processes to identify the true reason for the account in order to aid in a one call resolution.

· Receive research and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution

· Review, process and verify accounts and account balances

· Professional appearance, demeanor and attitude

· Excellent communication and negotiation skills

· Fluent Spanish is a Plus but not required

Must be professional when handling conflict, ability to diffuse situations and be self-motivated

REQUIREMENTS

Responsibilities will include

· Maintain positive customer relationship

· Navigate through multiple phone lines and computer screens

· Prior experience is preferred but not required. We will train the right person.

BENEFITS $15.00 – $17.00 per hour Aggressive bonus structure Comprehensive training program

Health and Dental Insurance Available CHECKredi has a dynamic, fast paced and fun work environment. PLEASE SUBMIT RESUME BELOW OR APPLY IN PERSON FOR AN IMMEDIATE INTERVIEW AT: CHECKredi 406 Park Place Lexington, KY 40511 Fax: 859-231-7558

Company Description

CHECKredi has been in business for 33 years and has a high retention of employees. We are dedicated to serving our employees and customers.